Share:


The impact of strategic human resource management on organizational resilience: an empirical study on hospitals

    Sura I. Al-Ayed Affiliation

Abstract

The aim of this study was to explore the impact of strategic human resource management practices (strategic value of human resource practices, human resource analytics and high-performance work practices) on organizational resilience (cognitive, behavioral and contextual dimensions) in private hospitals. The required data for the purpose of this study were collected by a questionnaire developed on the basis of related works. The questionnaire was developed based on exploratory and confirmatory factor analyses. It consisted of 30 items divided into two domains, the first one to measure strategic resource management practices (15 items), and the second one to measure organizational resilience (15 items). The study population was consisted of employees working at private hospitals. The questionnaires were distributed to a random sample of 500 administrative staff working in private hospitals. A total of 449 valid responses were retrieved with a response rate of 89.9%, which is high percent because the researcher visited the hospitals and distributed the questionnaires personally. Using IBM SPSS 24.0 and AMOS 22, the results confirmed that strategic human resource management practices have a positive impact on organizational resilience. In terms of the separate effects of strategic HRM practices, the results showed that strategic value of human resource practices was the most influential variable on organizational resilience, followed by human resource analytics, then high performance work practices The study concluded that the hospital’s ability to be resilient requires an advance planning when formulating the human resources strategy that is supposed to be integrated into the hospital’s strategy.

Keyword : strategic human resources management practices, organizational resilience, hospitals

How to Cite
Al-Ayed, S. I. (2019). The impact of strategic human resource management on organizational resilience: an empirical study on hospitals. Business: Theory and Practice, 20, 179-186. https://doi.org/10.3846/btp.2019.17
Published in Issue
Mar 26, 2019
Abstract Views
3538
PDF Downloads
3120
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Aleksić A, Stefanović M, Arsovski S, Tadić D (2013) An assess-ment of organizational resilience potential in SMEs of the process industry, a fuzzy approach. Journal of Loss Preven-tion in the Process Industries 26 (6): 1238-1245. https://doi.org/10.1016/j.jlp.2013.06.004

Al-Tit A (2015) The effect of service and food quality on customer satisfaction and hence customer retention. Asian Social Sci-ence 11 (23): 129-139. https://doi.org/10.5539/ass.v11n23p129

Al-Tit A (2016) The mediating role of knowledge management and the moderating part of organizational culture between HRM practices and organizational performance. Internatio-nal Business Research 9 (1): 43-54. https://doi.org/10.5539/ibr.v9n1p43

Al-Tit A, Suifan, T (2015) The mediating role of job characteris-tics in the relationship between organizational commitment and job satisfaction. International Journal of Business and Management 10 (9): 215-222. https://doi.org/10.5539/ijbm.v10n9p215

Annarelli A, Nonino F (2016) Strategic and operational ma-nagement of organizational resilience: Current state of research and future directions. Omega 62: 1-18. https://doi.org/10.1016/j.omega.2015.08.004

Blanco J (2018) Organizational resilience. How learning sustains organizations in crisis, disaster, and breakdown by D Chris-topher Kayes Juan Manuel Menéndez Blanco. The Learning Organization 25 (2): 143-146.

Boon C, Eckardt R, Lepak D, Boselie P (2018) Integrating strategic human capital and strategic human resource ma-nagement. The International Journal of Human Resource Management 29 (1): 34-67. https://doi.org/10.1080/09585192.2017.1380063

Chuah F, Ting H, Run E, Cheah J (2016) Reconsidering what en-trepreneurial intention implies: The evidence from Malaysian University students. International Journal of Business and Social Science 7 (9): 85-98.

Crichton M, Ramsay C, Kelly T (2009) Enhancing organizatio-nal resilience through emergency planning: Learnings from cross-sectorial lessons. Journal of Contingencies and Crisis Management 17 (1): 24-37. https://doi.org/10.1111/j.1468-5973.2009.00556.x

Engemann K, Henderson D (2014) Business continuity and risk management: essentials of organizational resilience. Rothstein Publishing.

Flandin S, Poizat G, Durand M (2018) Improving resilience in high-risk organizations: principles for the design of innovative training situations. Development and Learning in Organi-zations: An International Journal 32 (2): 9-12.

Fottler M (2002) Strategic human resource management. In: Fried B and Johnson J (Eds). Human resources in healthcare. Chicago: Health Administration Press, 185-196.

Kantur D, Say A (2015) Measuring organizational resilience: A scale development. Journal of Business Economics and Finance 4 (3): 456-472. https://doi.org/10.17261/Pressaca-demia.2015313066

Kim Y, Ployhart R (2018) The strategic value of selection practices: antecedents and consequences of firm-level selection practice usage. Academy of Management Journal 61 (1): 46-66. https://doi.org/10.5465/amj.2015.0811

Kooij D, Boon C (2018) Perceptions of HR practices, person–or-ganization fit, and affective commitment: The moderating role of career stage. Human Resource Management Journal 28 (1): 61-75. https://doi.org/10.1111/1748-8583.12164

Lee A, Vargo J, Seville E (2013) Developing a tool to measure and compare organizations’ resilience. Natural hazards re-view 14 (1): 29-41. https://doi.org/10.1061/(ASCE)NH.1527-6996.0000075

Lengnick-Hall CA, Beck TE, Lengnick-Hall ML (2011) Develo-ping a capacity for organizational resilience through strategic human resource management. Human Resource Mana-gement Review 21 (3): 243-255. https://doi.org/10.1016/j.hrmr.2010.07.001

Limnios E, Mazzarol T, Ghadouani A, Schilizzi S (2014) The resilience architecture framework: four organizational ar-chetypes. European Management Journal 32 (1): 104-116. https://doi.org/10.1016/j.emj.2012.11.007

Linnenluecke M, Griffiths A (2012) Assessing organizational resilience to climate and weather extremes: complexities and methodological pathways. Climatic change 113 (3-4): 933-947. https://doi.org/10.1007/s10584-011-0380-6

Mallak L (1998) Measuring resilience in health care provider or-ganizations. Health manpower management 24 (4): 148-152. https://doi.org/10.1108/09552069810215755

McIver D, Lengnick-Hall ML, Lengnick-Hall CA (2018) A stra-tegic approach to workforce analytics: Integrating science and agility. Business Horizons 61 (3): 397-407. https://doi.org/10.1016/j.bushor.2018.01.005

McManus S, Seville E, Vargo J, Brunsdon D (2008) A facilitated process for improving organizational resilience. Natural Hazards Review 9 (2): 81-90. https://doi.org/10.1061/(ASCE)1527-6988(2008)9:2(81)

Neves P, Almeida P, Velez M (2018) Reducing intentions to resist future change: Combined effects of commitment-based HR practices and ethical leadership. Human Resource Mana-gement 57 (1): 249-261. https://doi.org/10.1002/hrm.21830

Ortiz-de-Mandojana N, Bansal P (2016) The long‐term benefits of organizational resilience through sustainable business practices. Strategic Management Journal 37 (8): 1615-1631. https://doi.org/10.1002/smj.2410

Pal R, Torstensson H, Mattila H (2014) Antecedents of or-ganizational resilience in economic crises-an empirical study of Swedish textile and clothing SMEs. International Journal of Production Economics 147: 410-428. https://doi.org/10.1016/j.ijpe.2013.02.031

Sareen D (2018) Relationship between strategic human resource management and job satisfaction. International Journal of Current Research in Life Sciences 7 (03): 1229-1233.

Schmidt J, Pohler D, Willness C (2018) Strategic HR system differentiation between jobs: The effects on firm performance and employee outcomes. Human Resource Management 57 (1): 65-81. https://doi.org/10.1002/hrm.21836

Schuler R, Jackson S (1987) Linking competitive strategies with human resource management practices. Academy of Mana-gement Perspectives 1 (3): 207-219. https://doi.org/10.5465/ame.1987.4275740

Siddiqui S (2017) Can employee training and development increase organizational resilience against economic crises? International Journal of Managerial Studies and Research (IJMSR) 5 (4): 78-82.

Somers S (2009) Measuring resilience potential: An adaptive strategy for organizational crisis planning. Journal of contin-gencies and crisis management 17 (1): 12-23. https://doi.org/10.1111/j.1468-5973.2009.00558.x

Stephenson A, Vargo J, Seville E (2010) Measuring and comparing organizational resilience in Auckland. Australian Journal of Emergency Management 25 (2): 27.

Tillement S, Cholez C, Reverdy T (2009) Assessing organizational resilience: An interactionist approach. Management 12 (4): 230-264. https://doi.org/10.3917/mana.124.0230

Ullman JB, Bentler PM (2012) Structural equation modeling. In: Handbook of Psychology (2nd Ed). Weiner I, Schinka JA, Velicer WF (Eds). https://doi.org/10.1002/9781118133880.hop202023

Van Trijp J, Ulieru M, Van Gelder P (2012) Quantitative approach of organizational resilience for a Dutch Emergency Response Safety Region. In: Advances in Safety, Reliability and Risk Management. Proc IMechE Part O: J Risk and Reliability Proceedings of the Institution of Mechanical Engineers Part O. Journal of Risk and Reliability 0 (0): 1-11.

Youssef C, Luthans F (2007) Positive organizational behavior in the workplace: The impact of hope, optimism, and resi-lience. Journal of Management 33 (5): 774-800. https://doi.org/10.1177/01492063073055621862