Share:


Communication management in promoting knowledge and creativity in fostering innovations in the creative organizations

    Zenona Ona Atkočiūnienė Affiliation
    ; Daiva Siudikienė Affiliation

Abstract

The topic of innovation is extremely important because it relates to the ability of organizations, urban regions and even states to remain competitive in today’s rapidly changing world. The problem for modern organizations is how to increase the scale and efficiency of innovation in modern organizations. One of the most striking modern trends that helps to generate innovation is the involvement of the organization’s stakeholders in the processes of value co-creation, encouraging their processes of collective cooperation, knowledge sharing and creative expression. Changing value creation processes are becoming a critical factor in creating innovation. Value creation has always been an essential foundation of any organization’s activities, but the targeted involvement of stakeholders in value creation is a relatively new phenomenon. The article presents a study, the aim of which is to investigate how and in what forms creative organizations – publishing houses – use the adaptability of their managed communication channels to encourage stakeholder involvement in value co-creation processes in innovation. Stakeholder involvement in the development of new ideas and projects, networking, collaboration, knowledge sharing, various non-formal learning opportunities, creation of discussion and feedback platforms as important drivers of stakeholder engagement are particularly important in fostering value-added processes in innovation.

Keyword : communication, creative organizations, creativity, innovation, innovative knowledge, stakeholder involvement, value creation

How to Cite
Atkočiūnienė, Z. O., & Siudikienė, D. (2021). Communication management in promoting knowledge and creativity in fostering innovations in the creative organizations. Creativity Studies, 14(2), 549-576. https://doi.org/10.3846/cs.2021.15550
Published in Issue
Dec 10, 2021
Abstract Views
1529
PDF Downloads
919
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Ackermann, M. (2013). The communication of innovation – an empirical analysis of the advancement of innovation. In Discussion Papers on Strategy and Innovation 13-02. https://www.econstor.eu/obitstream/10419/77064/1/751413305.pdf

Albronda, B., Langen, de F., & Huizing, B. (2011). The influence of communication on the process of innovation adoption. Innovative Management Journal, 4(1), 22–31.

Atanassova, I., & Clark, L. (2015). Social media practices in SME marketing activities: A theoretical framework and research agenda. Journal of Customer Behavior, 14(2), 163–183. https://doi.org/10.1362/147539215X14373846805824

Atkočiūnienė, Z., Siudikienė, D., & Girnienė, I. (2019). Inovatyvios lyderystės vaidmuo žinių valdymo ir inovacijų kūrimo procesuose šiuolaikinėje organizacijoje. Informacijos mokslai, 86, 68–97. https://doi.org/10.15388/Im.2019.86.27

Audioteka. (2014–2021). Audioteka. https://audioteka.com/lt/?_rd

Ayuso, S., Rodríguez, M. Á., & Ricart, J. E. (2006). Using stakeholder dialogue as a source for new ideas: A dynamic capability underlying sustainable innovation. Corporate Governance, 6(4), 475–490. https://doi.org/10.1108/14720700610689586

Baumgartner, R. J. (2014). Managing corporate sustainability and CSR: A conceptual framework combining values, strategies and instruments contributing to sustainable development. Corporate Social Responsibility and Environment Management, 21(5), 258–271. https://doi.org/10.1002/csr.1336

Beckett, R. C., & Hyland, P. (2009, 4–8 September). Effective communication in innovation processes. In 10th International Continuous Innovation Network (CINet) Conference “Enhancing the Innovation Environment”. Brisbane, Australia. https://eprints.qut.edu.au/27155/1/CINet_09_-_Beckett.pdf

Benner, M. J., & Tushman, M. L. (2003). Exploitation, exploration, and process management: The productivity dilemma revisited. The Academy of Management Review, 28(2), 238–256. https://doi.org/10.5465/amr.2003.9416096

Bernal Jurado, E., Mozas Moral, A., Medina Viruel, M. J., & Fernández Uclés, D. (2018). Evaluation of corporate websites and their influence on the performance of olive oil companies. Sustainability, 10(4). https://doi.org/10.3390/su10041274

Bosch, van den A. L. M., Elving, W. J. L., & Jong, de M. D. T. (2006). The impact of organizational characteristics on corporate visual identity. European Journal of Marketing, 40(7–8), 870–885. https://doi.org/10.1108/03090560610670034

Boyd, D. E., & Koles, B. (2019). Virtual reality and its impact on B2B marketing: A value-in-use perspective. Journal of Business Research, 100, 590–598. https://doi.org/10.1016/j.jbusres.2018.06.007

Brem, A., Bilgram, V., & Marchuk, A. (2019). How crowdfunding platforms change the nature of user innovation – from problem solving to entrepreneurship. Technological Forecasting and Social Change, 144, 348–360. https://doi.org/10.1016/j.techfore.2017.11.020

Capriotti, P., Zeler, I., & Camilleri, M. A. (2021). Corporate communication through social networks: The identification of the key dimensions for dialogic communication. In M. A. Camilleri (Ed.), Strategic corporate communication in the digital age (pp. 33–52). Emerald Publishing. https://doi.org/10.1108/978-1-80071-264-520211003

Carlson, C. R., & Wilmot, W. W. (2006). Innovation: The five disciplines for creating what customers want. Crown Business.

Chutivongse, N., & Gerdsri, N. (2020). Creating an innovative organization: Analytical approach to develop a strategic roadmap guiding organizational development. Journal of Modelling in Management, 15(1), 50–88. https://doi.org/10.1108/JM2-05-2018-0067

Cina, A., & Cummings, S. (2018). Open innovation communication: improving strategy implementation in the public sector. Policy Quarterly, 14(1), 74–80. https://doi.org/10.26686/pq.v14i1.4753

Cortado, F.-J., & Chalmeta, R. (2016). Use of social networks as a CSR communication tool. Cogent Business and Management, 3(1). https://doi.org/10.1080/23311975.2016.1187783

Cronquist, B., Johansson, L.-O., & Kjellin, H. (2006). Communication enabling the implementation of innovation. In O. Wedege Bertelsen (Ed.), IRIS 29 Paradigms Politics Paradoxes: Proceedings of 29th Information Systems Research Seminar in Scandinavia (pp. 1–15). 2006 CD ROM. Helsingor, Denmark. AIS.

Černevičiūtė, J., & Strazdas, R. (2014). Kūrybingumo sampratų raida: nuo genijaus į kūrybines sistemas. Santalka: filosofija, komunikacija, 22(2), 113–125.

Černevičiūtė, J., Strazdas, R., Jančoras, Ž., Kregždaitė, R., & Morkevičius, V. (2015). Kūrybinių industrijų plėtojimo kompleksiniai veiksniai: kolektyvinio kūrybingumo ugdymas. Technika.

Drucker, P. F. (2006). Innovation and entrepreneurship. HarperBusiness.

Egerová, D., & Eger, L. (2017, 3–4 May). Recruitment through the use of corporate websites: A comparative study. In K. S. Soliman (Ed.), Proceedings of the 29th International Business Information Man agement Association (IBIMA) Conference. Education Excellence and Innovation Management through Vision 2020: From Regional Development Sustainability to Global Economic Growth (pp. 1137–1149). Vienna, Austria. International Business Information Management Association.

Fan, X., & Luo, Y. (2020). Value co-creation: A literature review. Open Journal of Social Sciences, 8(2), 89–98. https://doi.org/10.4236/jss.2020.82008

García García, M., Carrillo-Durán, V., & Tato Jimenez, J. L. (2017). Online corporate communications: Website usability and content. Journal of Communication Management, 21(2), 140–154. https://doi.org/10.1108/JCOM-08-2016-0069

Gill, R., Levine, N., & Pitt, D. C. (1999). Leadership and organizations for the new millennium. Journal of Leadership and Organizational Studies, 5(4), 46–59. https://doi.org/10.1177/107179199900500405

Girnienė, I. (2014). Žinių valdymo įtaka nuolatiniam inovacijų kūrimui: atvejo analizė. Informacijos mokslai, 68, 44–62. https://doi.org/10.15388/Im.2014..3921

Government of the Republic of Lithuania. (2013). The Lithuanian Innovation Development Programme 2014–2020. https://mita.lrv.lt/uploads/mita/documents/files/_en/national-programmes/innovationin-lithuania/lithuanian_innovation_programme.pdf

Granados, C., Pareja, M., & Bernardo, M. (2017, 10–12 September). Innovation process in creative industries: Insights from the mobile games sector. In 18th International Continuous Innovation Network (CINet) Conference “Digitalization and Innovation: Designing the Organization of the Future”. Potsdam, Germany. https://doi.org/10.1080/17510694.2017.1393192

Gustafsson, A., Kristensson, P., & Witell, L. (2012). Customer co-creation in service innovation: A Matter of communication? Journal of Service Management, 23(3), 311–327. https://doi.org/10.1108/09564231211248426

Gustavsen, P. A., & Tilley, E. (2003). Public relations communication through corporate websites: Towards an understanding of the role of interactivity. Prism, 1(1). http://praxis.massey.ac.nz/fileadmin/Praxis/Files/Journal_Files/issue1/refereed_articles_paper5.pdf

Hargie, C., & Tourish, D. (1996). Corporate communication in the management of innovation and change. Corporate Communications: An International Journal, 1(2), 3–11. https://doi.org/10.1108/eb046524

Hein, A., Weking, J., Schreieck, M., Wiesche, M., Böhm, M., & Krcmar, H. (2019). Value co-creation practices in Business-To-Business platform ecosystems. Electronic Markets, 29, 503–518. https://doi.org/10.1007/s12525-019-00337-y

Helkkula, A., Kelleher, C., & Pihlström, M. (2012). Characterizing value as an experience: Implications for service researchers and managers. Journal of Service Research, 15(1), 59–75. https://doi.org/10.1177/1094670511426897

Hoffmann, Ch. P., & Lutz, Ch. (2015). The impact of online media on stakeholder engagement and the governance of corporations. Journal of Public Affairs, 15(2), 163–174. https://doi.org/10.1002/pa.1535

Horth, D., & Buchner, D. (2014). Innovation leadership: How to use innovation to lead effectively, work collaboratively, and drive results. https://encc.eu/sites/default/files/2016-11/InnovationLeadership%20.pdf

Huck, S. (2006). New perspectives on innovation communication: Findings from Germany’s survey INNOVATE 2006. Innovation Journalism, 3(4). https://www.innovationjournalism.org/archive/injo-3-4/Huck.pdf

Hwang, J.-S., McMillan, S. J., & Lee, G. (2003). Corporate web sites as advertising: An analysis of function, audience, and message strategy. Journal of Interactive Advertising, 3(2), 10–23. https://doi.org/10.1080/15252019.2003.10722070

Jansen, J. J. P., Bosch, van den F. A. J., & Volberda, H. W. (2006). Exploratory innovation, exploitative innovation, and performance: Effects of organizational antecedents and environmental moderators. Management Science, 52(11), 1661–1674. https://doi.org/10.1287/mnsc.1060.0576

Jones, III G. E. J. (2017). Knowledge sharing and technological innovation: The effectiveness of trust, training, and good communication. Cogent Business and Management, 4(1). https://doi.org/10.1080/23311975.2017.1387958

Jun, H., & Kim, M. (2021). From stakeholder communication to engagement for the Sustainable Development Goals (SDGs): A case study of LG Electronics, Sustainability, 13. https://doi.org/10.3390/su13158624

Kačerauskas, T. (2017). Kūrybos visuomenė. Technika. https://doi.org/10.20334/2017-014-M

Kenney, M. (Ed.). (2000). Stanford Business Books. Understanding Silicon Valley: The anatomy of an entrepreneurial region. Stanford University Press.

Kim, J., & Choi, H. (2019). Value co-creation through social media: A case study of a start-up company. Journal of Business Economics and Management, 20(1), 1–19. https://doi.org/10.3846/jbem.2019.6262

Kim, Ch., Galliers, R. D., Shin, N., Ryoo, J.-H., & Kim, J. (2012). Factors influencing internet shopping value and customer repurchase intention. Electronic Commerce Research and Applications, 11(4), 374–387. https://doi.org/10.1016/j.elerap.2012.04.002

Kim, K. K., Shin, H. K., & Kim, B. (2011). The role of psychological traits and social factors in using new mobile communication services. Electronic Commerce Research and Applications, 10(4), 408–417. https://doi.org/10.1016/j.elerap.2010.11.004

Lazzeretti, L. (Ed.). (2013). Regions and cities. Creative industries and innovation in Europe: Concepts, measures and comparative case studies. R. Martin, G. Grabher, M. Feldman, & G. Bristow (Series Eds.). Routledge.

Lewis, L. K., Schmisseur, A. M., Stephens, K. K., & Weir, K. E. (2006). Advice on communicating during organizational change: The content of popular press books. International Journal of Business Communication, 43(2), 113–137. https://doi.org/10.1177/0021943605285355

Lietuvos leidėjų asociacija. (2017). Knygų leidybos sektoriaus vystymasis Lietuvoje: apžvalga. http://www.kulturostyrimai.lt/wp-content/uploads/2017/08/Knygu_leidybos_sektoriaus_vystymasis_Lietuvoje_apzvalga.pdf

Linke, A., & Zerfass, A. (2011). Internal communication and innovation culture: Developing a change framework. Journal of Communication Management, 15(4), 332–348. https://doi.org/10.1108/13632541111183361

López-Rubio, P., Roig-Tierno, N., & Mas-Tur, A. (2020). Regional innovation system research trends: Toward knowledge management and entrepreneurial ecosystems. International Journal of Quality Innovation, 6(4). https://doi.org/10.1186/s40887-020-00038-x

Luoma-aho, V., & Halonen, S. (2010). Intangibles and innovation: The role of communication in the innovation ecosystem. Innovation Journalism, 7(2). http://journal.innovationjournalism.org/2010/11/intangibles-innovation-role-of.html

Maceika, A., & Jančiauskas, B. (2012). Inovatyvios žinios: jų kilmė, išskyrimas ir naudojimas gamybinėje veikloje. Verslas: teorija ir praktika, 13(3), 228–233. https://doi.org/10.3846/btp.2012.24

Makselis, R. (2014). Kūrybinės industrijos ir tarpsektorinė inovacijų sąveika. Acta Academiae Artium Vilnensis, 72, 7–30.

Martinaitytė, E., & Kregždaitė, R. (2013). Kūrybinių industrijų įtaka ekonomikos plėtrai. Socialinių mokslų studijos, 5(4), 1094–1108. https://doi.org/10.13165/SMS-13-5-4-09

Martinaitytė, E., & Kregždaitė, R. (2015). The factors of creative industries development in nowadays stage. Economics and Sociology, 8(1), 56–71. https://doi.org/10.14254/2071-789X.2015/8-1/5

Martini, A., Massa, S., & Testa, S. (2014). Customer co-creation projects and social media: The case of Barilla of Italy. Business Horizons, 57(3), 425–434. https://doi.org/10.1016/j.bushor.2014.02.003

Mast, C., Huck, S., & Zerfass, A. (2005). Innovation communication: Outline of the concept and empirical findings from Germany. Innovation Journalism, 2(7). https://www.innovationjournalism.org/archive/injo-2-7.pdf

Mastio, E., Chew, E., & Dovey, K. A. (2020). The learning organization as a context for value cocreation. The Learning Organization, 27(4), 291–303. https://doi.org/10.1108/TLO-12-2018-0219

Miller, P. (2012). Leadership communication: The three levels. Today’s Manager (February–March), 19–21.

Mumford, M. D., Zaccaro, S. J., Harding, F. D., Jacobs, T. O., & Fleishman, E. A. (2000). Leadership skills for a changing world: Solving complex social problems. The Leadership Quarterly, 11(1), 11–35. https://doi.org/10.1016/S1048-9843(99)00041-7

Murray, P. R., & Squires, C. (2014). Skaitmeninės leidybos komunikacinė grandinė. Knygotyra, 62, 18–46. https://doi.org/10.15388/kn.v62i0.3611

Obednikovska, S., Sotiroski, K., & Gjorgjioska, E. (2019). Web site – basic internet marketing strategy tool of digital companies. Annals of the “Constantin Brâncuşi” University of Târgu Jiu: Economy Series, 3, 82–91.

Ode, E., & Ayavoo, R. (2020). The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation and Knowledge, 5(3), 210–218. https://doi.org/10.1016/j.jik.2019.08.002

Oliveira, de D. Th., & Nogueira Cortimiglia, M. (2017). Value co-creation in web-based multisided platforms: A conceptual framework and implications for business model design. Business Horizons, 60(6), 747–758. https://doi.org/10.1016/j.bushor.2017.07.002

O’Riordan, L., & Fairbrass, J. (2008). Corporate Social Responsibility (CSR): Models and theories in stakeholder dialogue. Journal of Business Ethics, 83, 745–758. https://doi.org/10.1007/s10551-008-9662-y

Parveen, F., Jaafar, N. I., & Sulaiman, A. (2015, 5–9 July). Role of social media on information accessibility. In Pacific Asia Conference on Information Systems (PACIS) 2015 Proceedings 237. Singapore, Singapore. https://aisel.aisnet.org/pacis2015/237/

Pfitzer, M. W., Bockstette, V., & Stamp, M. (2013). Innovating for shared value. Harvard Business Review. https://hbr.org/2013/09/innovating-for-shared-value

Ramírez, M.-S., & García-Penalvo, F.-J. (2018). Co-creation and open innovation: Systematic literature review. Comunicar, 54(26), 9–18. https://doi.org/10.3916/C54-2018-01

Ranjan, K. R., & Read, S. (2016). Value co-creation: Concept and measurement. Journal of the Academy of Marketing Science, 44, 290–315. https://doi.org/10.1007/s11747-014-0397-2https://doi.org/10.3916/C54-2018-01

Raudeliūnienė, J. (2012). Žinių vadyba. Technika. https://doi.org/10.3846/1287-S

Raudeliūnienė, J., & Račinskaja, I. (2014). Žinių įgijimo proceso vertinimas Lietuvos draudimo sektoriuje. Verslas: teorija ir praktika, 15(1), 149–159. https://doi.org/10.3846/btp.2014.15

Razmerita, L., & Kirchner, K. (2011). How Wikis can be used to manage knowledge in SMEs: A case study. Business Information Review, 28(3), 175–178. https://doi.org/10.1177/0266382111420354

Rocha, Th. V., Stedefeldt Jansen, C. L., Lofti, E., & Ribeiro Fraga, R. (2013). An exploratory study on the use of social networks in building customer relationships. Review of Business Management, 15(47), 262–282. https://doi.org/10.7819/rbgn.v15i47.953

Rogers, E. M. (1983). Diffusion of innovations. The Free Press.

Ruževičius, J. (2007). Kokybės vadybos metodai ir modeliai. Vilniaus universiteto leidykla.

Ryan, J. C., & Daly, T. M. (2019). Barriers to innovation and knowledge generation: The challenges of conducting business and social research in an emerging country context. Journal of Innovation and Knowledge, 4(1), 47–54. https://doi.org/10.1016/j.jik.2017.10.004

Sapiegienė, L., Juknevičienė, V., & Stoškus, S. (2009). Inovacijų diegimo procesas: Šiaulių miesto gamybos įmonių atvejų analizė. Ekonomika ir vadyba: aktualijos ir perspektyvos, 2(15), 237–249.

Schork, S., Heblich, B., & Terzidis, O. (2016). Effective innovation leadership. https://www.academia.edu/43781840/Effective_Innovation_Leadership

Schumann, D. W., Hathcote, J. M., & West, S. (1991). Corporate advertising in America: A review of published studies on use, measurement, and effectiveness. Journal of Advertising, 20(3), 35–56. https://doi.org/10.1080/00913367.1991.10673346

Strazdas, R. (2011). Produkto inovacijų kūrimas kūrybinių industrijų įmonėse. Santalka: filosofija, komunikacija, 19(2), 17–28. https://doi.org/10.3846/coactivity.2011.11

Strazdas, R., Bareika, R., & Toločka, E. (2010). Kūrybiškumo skatinimo plėtojant inovacijas metodiniai aspektai. Mechanika, medžiagų inžinerija, pramonės inžinerija ir vadyba, 2(4), 77–82.

Strazdas, R., Jakubavičius, A., & Gečas, K. (2003). Inovacijos: finansavimas, rizikos kapitalas. Lietuvos inovacijų centras.

Sydänmaanlakka, P. (2008, 28–30 May). Intelligent leadership and creativity: Supporting creativity through intelligent leadership. In The 2nd Creativity and Innovation Management Community Meeting: Integrating Inquiry and Action. Buffalo, New York, United States. https://www.pertec.fi/userfile/files/files/Artikkeli%20Intelligent%20leadership%20and%20creativity%20-%20Intelligent%20leadership%20and%20creativity.pdf

Trüby, J., Rammer, Ch., & Müller, K. (2008). The role of creative industries in industrial innovation. In ZEW Discussion Papers 08-109. https://www.econstor.eu/bitstream/10419/27592/1/dp08109.pdf

Tsutsumi, D. P., Fenerich, A. T., & Silva, Th. H. (2019). Towards business partnership recommendation using user opinion on Facebook. Journal of Internet Services and Applications, 10(11). https://doi.org/10.1186/s13174-019-0110-2

Ulbinaitė, A., & Gribovskis, J. (2020). Žinių valdymo procesų ir verslo procesų integracijos sąveikos vertinimo modelis. Informacijos mokslai, 88, 142–166. https://doi.org/10.15388/Im.2020.88.36

Urgal, B., Quintás, M. A., & Arévalo-Tomé, R. (2013). knowledge resources and innovation performance: The mediation of innovation capability moderated by management commitment. Technology Analysis and Strategic Management, 25(5), 543–565. https://doi.org/10.1080/09537325.2013.785514

Vlok, A. (2012). A leadership competency profile for innovation leaders in a science-based research and innovation organization in South Africa. Procedia – Social and Behavioral Sciences, 41, 209–226. https://doi.org/10.1016/j.sbspro.2012.04.025

Winkler, L., & Zerfass, A. (2016). Strategy and organizational culture – conceptualizing the interplay of key concepts in communication. Globe: A Journal of Language, Culture and Communication, 3, 108–120.

Zerfass, A. (2005). Innovation readiness: A framework for enhancing corporations and regions by innovation communication. Innovation Journalism, 2(8). https://www.researchgate.net/publication/239595285_Innovation_Readiness_A_Framework_for_Enhancing_Corporations_and_Regions_by_Innovation_Communication

Zerfass, A., & Huck, S. (2007). Innovation, communication, and leadership: New developments in strategic communication. International Journal of Strategic Communication, 1(2), 107–122. https://doi.org/10.1080/15531180701298908

Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information and Management, 51(8), 1017–1030. https://doi.org/10.1016/j.im.2014.07.005