Evaluation of the quality management systems for aircraft and component manufacturing and maintenance organizations
DOI: https://doi.org/10.3846/mla.2025.25062Abstract
Ensuring operational efficiency is a critical condition for aviation organizations to maintain high levels of flight safety while remaining competitive. Aircraft and component manufacturing and maintenance organizations are required to comply with European Commission (EC) regulations (EU) No. 1321/2014 and No. 748/2012, which primarily focus on safety rather than broader management aspects. The EN9110:2018 standard based on ISO 9001 principles and of a recommendatory nature, offers an additional opportunity to enhance process efficiency, reduce costs, improve customer satisfaction, and support long-term sustainability. This study aimed to develop a model for assessing the effectiveness of quality management systems specifically adapted to aviation organizations. To achieve this, scientific literature was reviewed, EN9110 requirements were compared with EASA regulations, and expert surveys, interviews, and statistical data analyses were conducted. The resulting model for evaluating the impact of an integrated safety and quality management system enables the identification of relationships between operational efficiency, customer satisfaction, regulatory compliance, and audit outcomes. The findings confirm that the EN9110 standard effectively complements mandatory legal requirements, and its application provides significant benefits when leveraged as a tool for optimizing organizational performance, reducing costs, and enhancing competitive advantage within the aviation sector.
Article in Lithuanian.
Orlaivių ir komponentų gamybinių bei techninės priežiūros organizacijų kokybės valdymo sistemos vertinimas
Santrauka
Aviacijos sektoriaus organizacijoms veiklos efektyvumo užtikrinimas yra būtina sąlyga, siekiant išlaikyti skrydžių saugos lygį ir konkurencingumą. Orlaivių bei jų komponentų gamybos ir techninės priežiūros organizacijos įsipareigoja atitikti EK reglamentus (ES) Nr. 1321/2014 ir Nr. 748/2012, kurie labiau orientuoti į saugą, o ne į vadybinius aspektus. Rekomendacinio pobūdžio EN9110:2018 standartas, paremtas ISO 9001 principais, sudaro galimybę didinti procesų efektyvumą, mažinti sąnaudas, gerinti klientų pasitenkinimą ir užtikrinti ilgalaikį tvarumą. Atlikto tyrimo tikslas – sukurti kokybės valdymo sistemos veiksmingumo vertinimo modelį, pritaikytą aviacijos organizacijoms. Siekiant šio tikslo, analizuota mokslinė literatūra, lyginti EN9110 ir EASA reglamentų reikalavimai, atliktas ekspertinis vertinimas ir statistinė duomenų analizė. Sukurtas integruotos sistemos naudos vertinimo modelis leidžia nustatyti sąsajas tarp organizacijų veiklos efektyvumo, klientų pasitenkinimo, teisinės atitikties ir auditų rezultatų. Tyrimo rezultatai patvirtina, kad EN9110 standartas papildo privalomą teisinį reglamentavimą, jo taikymas suteikia reikšmingų pranašumų. Standartas aviacijos sektoriuje veiksmingai pasitelkiamas kaip priemonė organizacijų veiklai optimizuoti, sąnaudoms mažinti ir konkurenciniam pranašumui didinti.
Reikšminiai žodžiai: kokybė, sauga, valdymas, EN9110 standartas, vertinimas, veiksmingumas, aviacija.
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quality, safety, management, system, EN9110 standard, evaluation, effectiveness, aviationHow to Cite
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Copyright (c) 2025 The Author(s). Published by Vilnius Gediminas Technical University.
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