Search Results

Search Results

• Rethinking service recovery: a customer empowerment (CE) perspective

  Ljudevit Pranic, Wesley S. Roehl

  Abstract 1162 | PDF Downloads 1036 | DOI https://doi.org/10.3846/16111699.2011.620137

  Page 242-260
  

  2012-04-05

• The effect of management commitment to service quality on job embeddedness and performance outcomes

  Osman M. Karatepe, Georgiana Karadas

  Abstract 1361 | PDF Downloads 2744 | DOI https://doi.org/10.3846/16111699.2011.620159

  Page 614-636
  

  2012-09-17

• Managing service recovery processes: the role of customer's age

  Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco

  Abstract 886 | PDF Downloads 938 | DOI https://doi.org/10.3846/16111699.2011.599405

  Page 503-528
  

  2011-10-04

• Exploring justice perceptions in online banking recovery: gender moderation and behavioral outcomes

  Attia Abdelkader Ali, Andreia Gabriela Andrei, Felipe Ruiz-Moreno, Luigi Zingone

  Abstract 452 | PDF Downloads 424 | DOI https://doi.org/10.3846/jbem.2025.22831

  Page 164–185
  

  2025-03-20