Search Results

Search Results

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 1813 | PDF Downloads 5655 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• The effect of management commitment to service quality on job embeddedness and performance outcomes

  Osman M. Karatepe, Georgiana Karadas

  Abstract 1352 | PDF Downloads 2725 | DOI https://doi.org/10.3846/16111699.2011.620159

  Page 614-636
  

  2012-09-17