FERREIRA, Neuza C. M. Q. F.; FERREIRA, Fernando A. F.; MARQUES, Carla S. E.; PÉREZ-BUSTAMANTE ILANDER, Guillermo O.; ÇIPI, Amali. Challenges in the implementation of public electronic services: lessons from a regional-based study. Journal of Business Economics and Management, [S. l.], v. 16, n. 5, p. 962–979, 2015. DOI: 10.3846/16111699.2014.920718. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/2601. Acesso em: 17 may. 2025.