Status quo and future directions of facility management: a bibliometric – qualitative analysis
Facility management (FM) has received extensive attention from practitioners and researchers. While FM is continuously maturing as a scientific discipline and relevant studies are constantly growing, there are no holistic reviews of current research. The information in previous studies is generally scattered, and existing literature reviews mostly focused on specific aspects of FM. It is necessary for researchers and practitioners to obtain a thorough view of the current status in the FM field and future development trends that have been summarized and discussed in depth. Using a bibliometricqualitative analysis, a total of 724 academic journal papers on FM, between 1995 and 2018, were reviewed. A number of the latest advancements and emergent trends were identified based on knowledge maps in FM, including changing circumstances, enhancing information technology, all-around facility manager, strategic performance management, sustainable FM and innovative FM practice. It is hoped that this review can help researchers understand the current body of FM knowledge. The future directions were also highlighted in this study to help researchers identify areas where research is most needed. This study could also help practitioners to address upcoming challenges in the FM field.
Keyword : facility management, bibliometric-qualitative analysis, visual mapping, changing circumstances, facility manager, performance management
This work is licensed under a Creative Commons Attribution 4.0 International License.
Andersen, P. D., Rasmussen, B., & Jensen, P. A. (2012). Future trends and challenges for FM in the Nordic countries. In Facilities management research in the Nordic countries: Past, present and future. Polyteknisk Boghandel og Forlag.
Aziz, N. D., Nawawi, A. H., & Ariff, N. R. M. (2016). ICT evolution in Facilities Management (FM): Building Information Modelling (BIM) as the latest technology. Procedia – Social and Behavioral Sciences, 234, 363-371. https://doi.org/10.1016/j.sbspro.2016.10.253
Balaban, O., & de Oliveira, J. A. P. (2017). Sustainable buildings for healthier cities: assessing the co-benefits of green buildings in Japan. Journal of Cleaner Production, 163, S68-S78. https://doi.org/10.1016/j.jclepro.2016.01.086
Bortolini, R., & Forcada, N. (2018). Facility managers’ perceptions on building performance assessment. Frontiers of Engineering Management, 5(3), 324-333. https://doi.org/10.15302/J-FEM-2018010
Cairns, G. (2003). Seeking a facilities management philosophy for the changing workplace. Facilities, 21, 95-105. https://doi.org/10.1108/02632770310476705
Chen, C. (2006). CiteSpace II: detecting and visualizing emerging trends and transient patterns in scientific literature. Journal of the American Society for Information Science and Technology, 57(3), 359-377. https://doi.org/10.1002/asi.20317
Chen, C. (2014). The CiteSpace manual. College of Computing and Informatics.
Chen, H., Zhao, G., & Xu, N. (2012). The analysis of research hotspots and fronts of knowledge visualization based on CiteSpace II. In International Conference on Hybrid Learning (pp. 57-68). Springer. https://doi.org/10.1007/978-3-642-32018-7_6
Chotipanich, S. (2004). Positioning facility management. Facilities, 22, 364-372. https://doi.org/10.1108/02632770410563086
Dixit, M. K., Venkatraj, V., Ostadalimakhmalbaf, M., Pariafsai, F., & Lavy, S. (2019). Integration of facility management and building information modeling (BIM): a review of key issues and challenges. Facilities, 37(7/8), 455-483. https://doi.org/10.1108/f-03-2018-0043
Drion, B., Melissen, F., & Wood, R. (2012). Facilities management: lost, or regained? Facilities, 30(5-6), 254-261. https://doi.org/10.1108/02632771211208512
Ebbesen, P., & Bonke, S. (2014). Identifying concepts for studying implementation of information technology in facilities management. In P. A. Jensen (Ed.), Proceedings of CIB Facilities Management Conference 2014 (pp. 417-429). Polyteknisk Boghandel og Forlag.
Enoma, A., & Allen, S. (2007). Developing key performance indicators for airport safety and security. Facilities, 25(7-8), 296315. https://doi.org/10.1108/02632770710753334
Gallaher, M. P., O’Connor, A. C., Dettbarn, Jr., J. L., & Gilday, L. T. (2004). Cost analysis of inadequate interoperability in the U.S. capital facilities industry. National Institute of Standards & Technology. https://doi.org/10.6028/NIST.GCR.04-867
Gunatilake, S., & Perera, B. (2018). Built environment sustainability: what’s new and what’s next? Built Environment Project and Asset Management, 8(5), 430-433. https://doi.org/10.1108/BEPAM-11-2018-135
Gurevich, U., Sacks, R., & Shrestha, P. (2017). BIM adoption by public facility agencies: impacts on occupant value. Building Research and Information, 45(6), 610-630. https://doi.org/10.1080/09613218.2017.1289029
Hashim, H. A., Sapri, M., & Low, S. T. (2016). Public private partnership (PPP) facilities management for healthcare services in Malaysia: the challenges of implementation. Journal of Facilities Management, 14(4), 350-362. https://doi.org/10.1108/JFM-02-2016-0005
Ho, D. C. W., Chan, E. H. W., Wong, N. Y., & Chan, M. W. (2000). Significant metrics for facilities management benchmarking in the Asia Pacific region. Facilities, 18, 545-556. https://doi.org/10.1108/02632770010358088
Hossain, M. M., Prybutok, V., & Evangelopoulos, N. (2011). Causal Latent Semantic Analysis (cLSA): an illustration. International Business Research, 4(2), 38-50. https://doi.org/10.5539/ibr.v4n2p38
Ikediashi, D. I., & Odesola, I. A. (2016). Facilities management outsourcing: theoretical trends and evidence from practice in Nigeria and United Kingdom. International Journal of Strategic Property Management, 20(2), 207-219. https://doi.org/10.3846/1648715x.2015.1132789
Jordani, D. A. (2010). BIM and FM: the portal to lifecycle facility management. Journal of Building Information Modeling, 13, 16.
Junghans, A., & Olsson, N. O. E. (2014). Discussion of facilities management as an academic discipline. Facilities, 32(1-2), 6779. https://doi.org/10.1108/F-10-2012-0078
Junnila, S. (2007). The potential effect of end-users on energy conservation in office buildings. Facilities, 25(7-8), 329-339. https://doi.org/10.1108/02632770710753352
Kaufman, L., & Rousseeuw, P. J. (2009). Finding groups in data: an introduction to cluster analysis (Vol. 344). John Wiley & Sons.
Kelly, G., Serginson, M., Lockley, S., Dawood, N., & Kassem, M. (2013). BIM for facility management: a review and a case study investigating the value and challenges. Paper presented at 13th International Conference on Construction Applications of Virtual Reality, London, United Kingdom.
Kim, K., Kim, H., Kim, W., Kim, C., Kim, J., & Yu, J. (2018). Integration of IFC objects and facility management work information using Semantic Web. Automation in Construction, 87, 173-187. https://doi.org/10.1016/j.autcon.2017.12.019
Koleoso, H., Omirin, M., Adewunmi, Y., & Babawale, G. (2013). Applicability of existing performance evaluation tools and concepts to the Nigerian facilities management practice. International Journal of Strategic Property Management, 17(4), 361-376. https://doi.org/10.3846/1648715x.2013.861367
Komurlu, R., Arditi, D., & Gurgun, A. P. (2014). Applicability of LEED’s energy and atmosphere category in three developing countries. Energy and Buildings, 84, 690-697. https://doi.org/10.1016/j.enbuild.2014.07.095
Lai, J. H. K., & Man, C. S. (2017). Developing a performance evaluation scheme for engineering facilities in commercial buildings: state-of-the-art review. International Journal of Strategic Property Management, 21(1), 41-57. https://doi.org/10.3846/1648715X.2016.1247304
Lavikka, R. H., Lehtinen, T., & Hall, D. (2017). Co-creating digital services with and for facilities management. Facilities, 35(9-10), 543-556. https://doi.org/10.1108/F-12-2016-0101
Li, J., & Chen, C. (2016). Citespace: text mining and visualization in scientific literature. Beijing, China: Capital University of Economics and Business Press.
Maliene, V., Alexander, K., & Lepkova, N. (2008). Facilities management development in Europe. International Journal of Environment and Pollution, 35(2/3/4), 171-184. https://doi.org/10.1504/ijep.2008.021354
Meng, X. (2015). Facilities management: tracing its development trajectory. Property Management, 33(3), 212-223. https://doi.org/10.1108/PM-12-2013-0059
Mignard, C., & Nicolle, C. (2014). Merging BIM and GIS using ontologies application to urban facility management in ACTIVe3D. Computers in Industry, 65(9), 1276-1290. https://doi.org/10.1016/j.compind.2014.07.008
Mudrak, T., Van Wagenberg, A., & Wubben, E. (2004). Assessing the innovative ability of FM teams: a review. Facilities, 22, 290-295. https://doi.org/10.1108/02632770410561286
Nenonen, S., & Sarasoja, A. L. (2014). Facilities management research in Finland - state-of-art about current Finnish PhD projects. Facilities, 32(1-2), 58-66. https://doi.org/10.1108/F-10-2012-0079
Newman, M. E. J. (2006). Modularity and community structure in networks. Proceedings of the National Academy of Sciences, 103(23), 8577-8582. https://doi.org/10.1073/pnas.0601602103
Nielsen, S. B., Sarasoja, A. L., & Galamba, K. R. (2016). Sustainability in facilities management: an overview of current research. Facilities, 34(9/10), 535-563. https://doi.org/10.1108/F-07-2014-0060
Pärn, E. A., Edwards, D. J., & Sing, M. C. P. (2017). The building information modelling trajectory in facilities management: a review. Automation in Construction, 75, 45-55. https://doi.org/10.1016/j.autcon.2016.12.003
Parsanezhad, P., & Dimyadi, J. (2014). Effective facility management and operations via a BIM-based integrated information system. In Proceedings of CIB facilities management conference using facilities in an open world creating value for all stakeholders, Copenhagen, 21-23 May 2014 (pp. 442-453). Polyteknisk Boghandel og Forlag.
Peng Xu, P., Chan, E. H. W., & Qian, Q. K. (2012). Key performance indicators (KPI) for the sustainability of building energy efficiency retrofit (BEER) in hotel buildings in China. Facilities, 30(9/10), 432-448. https://doi.org/10.1108/02632771211235242
Pilanawithana, N. M., & Sandanayake, Y. G. (2017). Positioning the facilities manager’s role throughout the building lifecycle. Journal of Facilities Management, 15(4), 376-392. https://doi.org/10.1108/JFM-06-2016-0024
Pollack, J., & Adler, D. (2015). Emergent trends and passing fads in project management research: a scientometric analysis of changes in the field. International Journal of Project Management, 33(1), 236-248. https://doi.org/10.1016/j.ijproman.2014.04.011
Renukappa, S., Egbu, C., Akintoye, A., & Goulding, J. (2012). A critical reflection on sustainability within the UK industrial sectors. Construction Innovation, 12(3), 317-334. https://doi.org/10.1108/14714171211244578
Roper, K. O. (2017). Facility management maturity and research. Journal of Facilities Management, 15(3), 235-243. https://doi.org/10.1108/JFM-04-2016-0011
Roper, K., & Payant, R. (2014). The facility management handbook. Amacom. https://doi.org/10.1002/9781118771686.ch1
Rundell, R. (2006). 1-2-3 Revit: BIM and FM, How can BIM benefit facilities management. AIA Cadalyst. Retrieved from https://www.cadalyst.com/cad/building-design/1-2-3-revitbim-and-fm-3432
Shah, S. (2008). Sustainable practice for the facilities manager. John Wiley & Sons. https://doi.org/10.1002/9780470759677
Shohet, I. M., & Lavy, S. (2004). Healthcare facilities management: state of the art review. Facilities, 22, 210-220. https://doi.org/10.1108/02632770410547570
Shohet, I. M., & Lavy, S. (2017). Facility maintenance and management: a health care case study. International Journal of Strategic Property Management, 21(2), 170-182. https://doi.org/10.3846/1648715X.2016.1258374
Siitonen, S., Tuomaala, M., Suominen, M., & Ahtila, P. (2010). Implications of process energy efficiency improvements for primary energy consumption and CO2 emissions at the national level. Applied Energy, 87(9), 2928-2937. https://doi.org/10.1016/j.apenergy.2009.09.024
Singhaputtangkul, N., Pheng Low, S., & Lin Teo, A. (2011). Integrating sustainability and buildability requirements in building envelopes. Facilities, 29(5/6), 255-267. https://doi.org/10.1108/02632771111120556
Steenhuizen, D., Flores-Colen, I., Reitsma, A. G., & Ló, P. B. (2014). The road to facility management. Facilities, 32(1-2), 46-57. https://doi.org/10.1108/F-09-2012-0072
Sullivan, K., Georgoulis, S. W., & Lines, B. (2010). Empirical study of the current United States facilities management profession. Journal of Facilities Management, 8(2), 91-103. https://doi.org/10.1108/14725961011041143
Tucker, M. P., Masuri, M. R. A., & Cotgrave, A. (2017). Critical strategic issues for the integration of facilities management into the development process. Property Management, 35(4), 380-393. https://doi.org/10.1108/PM-05-2016-0022
Tucker, M., & Pitt, M. (2009). Customer performance measurement in facilities management. International Journal of Productivity and Performance Management, 58(5), 407-422. https://doi.org/10.1108/17410400910965698
Tucker, M., & Smith, A. (2008). User perceptions in workplace productivity and strategic FM delivery. Facilities, 26(5-6), 196-212. https://doi.org/10.1108/02632770810864989
Ucar, A., Inalli, M., & Balo, F. (2011). Application of three different methods for determination of optimum insulation thickness in external walls. Environmental Progress and Sustainable Energy, 30(4), 709-719. https://doi.org/10.1002/ep.10531
Ventovuori, T., Lehtonen, T., Salonen, A., & Nenonen, S. (2007). A review and classification of academic research in facilities management. Facilities, 25(5/6), 227-237. https://doi.org/10.1108/02632770710742192
White, A. D., Moseki, L. K., Tembo, E., & Cloete, C. E. (2011). The principles and practice of facilities maintenance in Botswana. Journal of Corporate Real Estate, 13(1), 48-63. https://doi.org/10.1108/14630011111120341
Wong, J. K. W., Ge, J., & He, S. X. (2018). Digitisation in facilities management: a literature review and future research directions. Automation in Construction, 92, 312-326. https://doi.org/10.1016/j.autcon.2018.04.006
Yalcinkaya, M., & Singh, V. (2015). Patterns and trends in Building Information Modeling (BIM) research: a latent semantic analysis. Automation in Construction, 59, 68-80. https://doi.org/10.1016/j.autcon.2015.07.012