BIVAINIS, Juozas; DREJERIS, Rolandas. Model of new service complete implementation assessment. Business: Theory and Practice, [S. l.], v. 10, n. 4, p. 269–275, 2009. DOI: 10.3846/1648-0627.2009.10.269-275. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/8956. Acesso em: 10 may. 2025.