IŠORAITE, Margarita. Evaluating efficiency and effectiveness in transport organizations. Transport, [S. l.], v. 20, n. 6, p. 240–247, 2005. DOI: 10.3846/16484142.2005.9638027. Disponível em: https://journals.vilniustech.lt/index.php/Transport/article/view/8385. Acesso em: 16 may. 2025.