PANKOV, Aleksandr; PETUHOV, Igor; SHESTAKOV, Vladimir. A processual method, the method helping to manage the quality of transport services. Transport, [S. l.], v. 20, n. 6, p. 232–235, 2005. DOI: 10.3846/16484142.2005.9638025. Disponível em: https://journals.vilniustech.lt/index.php/Transport/article/view/8381. Acesso em: 8 jun. 2025.