GIL-SAURA, Irene; BERENGUER-CONTRI, Gloria; RUIZ-MOLINA, Eugenia. Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation. Transport, [S. l.], v. 33, n. 5, p. 1184–1195, 2018. DOI: 10.3846/transport.2018.6648. Disponível em: https://journals.vilniustech.lt/index.php/Transport/article/view/6648. Acesso em: 7 jun. 2025.