GRUJIČIĆ, Dragana; IVANOVIĆ, Ivan; JOVIĆ, Jadranka; ĐORIĆ, Vladimir. Customer perception of service quality in public transport. Transport, [S. l.], v. 29, n. 3, p. 285–295, 2014. DOI: 10.3846/16484142.2014.951685. Disponível em: https://journals.vilniustech.lt/index.php/Transport/article/view/1999. Acesso em: 16 may. 2025.