MEIDUTĖ-KAVALIAUSKIENĖ, Ieva; VASILIENĖ-VASILIAUSKIENĖ, Virgilija; VASILIS VASILIAUSKAS, Aidas. Identification of sectoral logistics service quality gaps by applying SERVQUAL method. Transport, [S. l.], v. 35, n. 4, p. 419–434, 2020. DOI: 10.3846/transport.2020.13879. Disponível em: https://journals.vilniustech.lt/index.php/Transport/article/view/13879. Acesso em: 15 may. 2025.