Esmaeili, A.; Kahnali, R. A.; Rostamzadeh, R.; Zavadskas, E. K.; Ghoddami, B. An Application of Fuzzy Logic to Assess Service Quality Attributes in Logistics Industry. Transport 2015, 30 (2), 172–181. https://doi.org/10.3846/16484142.2015.1046402.