Ferreira, Fernando A. F., Marjan S. Jalali, Ieva Meidutė-Kavaliauskienė, and Bianca A. C. P. Viana. “A Metacognitive Decision Making Based-Framework for Bank Customer Loyalty Measurement and Management”. Technological and Economic Development of Economy 21, no. 2 (March 4, 2015): 280-300. Accessed August 10, 2022. https://journals.vilniustech.lt/index.php/TEDE/article/view/1054.