Ferreira, Fernando A. F., Marjan S. Jalali, Ieva Meidutė-Kavaliauskienė, and Bianca A. C. P. Viana. 2015. “A Metacognitive Decision Making Based-Framework for Bank Customer Loyalty Measurement and Management”. Technological and Economic Development of Economy 21 (2):280-300. https://doi.org/10.3846/20294913.2014.981764.