FERREIRA, Fernando A. F.; FERREIRA, João J. M.; A. S. FERNANDES, Cristina I. M.; MEIDUTĖ-KAVALIAUSKIENĖ, Ieva; S. JALALI, Marjan. Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps. Technological and Economic Development of Economy, [S. l.], v. 23, n. 6, p. 860–876, 2017. DOI: 10.3846/20294913.2016.1213200. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/676. Acesso em: 31 may. 2025.