TICA, Slaven; RADOJIČIĆ, Valentina; MARKOVIĆ, Goran; MARKOVIĆ, Dejan. Modelling for evaluations of call center for public traffic and transport systems. Technological and Economic Development of Economy, [S. l.], v. 17, n. 1, p. 116–132, 2011. DOI: 10.3846/13928619.2011.554023. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/5305. Acesso em: 13 may. 2025.