STUKALINA, Yulia. Addressing service quality issues in higher education: the educational environment evaluation from the students’ perspective. Technological and Economic Development of Economy, [S. l.], v. 18, n. 1, p. 84–98, 2012. DOI: 10.3846/20294913.2012.658099. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/4680. Acesso em: 13 may. 2025.