CARRASCO, Ramón Alberto; BLASCO, María Francisca; GARCÍA-MADARIAGA, Jesús; PEDREÑO-SANTOS, Ana; HERRERA-VIEDMA, Enrique. A model to obtain a SERVPERF scale evaluation of the CRM customer complaints: an application to the 4G telecommunications sector. Technological and Economic Development of Economy, [S. l.], v. 24, n. 4, p. 1606–1629, 2018. DOI: 10.3846/tede.2018.5080. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/5080. Acesso em: 13 may. 2025.