YANG, Shanshan; LIAO, Huchang; ZHANG, Chonghui. Exploring service improvement through importance-performance analysis considering the reliability of multiple online platforms. Technological and Economic Development of Economy, [S. l.], v. 31, n. 5, p. 1291–1319, 2025. DOI: 10.3846/tede.2025.23838. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/23838. Acesso em: 26 sep. 2025.