ZHAO, Meng; ZHANG, Chenxi; HU, Yiqi; XU, Zeshui; LIU, Hao. Modelling consumer satisfaction based on online reviews using the improved Kano model from the perspective of risk attitude and aspiration. Technological and Economic Development of Economy, [S. l.], v. 27, n. 3, p. 550–582, 2021. DOI: 10.3846/tede.2021.14223. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/14223. Acesso em: 1 jun. 2025.