PAES DE FARIA, Ana C. C.; FERREIRA, Fernando A. F.; DIAS, Paulo J. V. L.; ÇIPI, Amali. A constructivist model of bank branch front-office employee evaluation: an FCM-SD-based approach. Technological and Economic Development of Economy, [S. l.], v. 26, n. 1, p. 213–239, 2020. DOI: 10.3846/tede.2020.11883. Disponível em: https://journals.vilniustech.lt/index.php/TEDE/article/view/11883. Acesso em: 12 may. 2025.