Sprogytė, Indrė, and Virgilija Zinkevičiūtė. “Development of Quality Management System in a Transport Company by Evaluating Consumers Needs”. Mokslas – Lietuvos Ateitis Science – Future of Lithuania, vol. 6, no. 1, Feb. 2014, pp. 1-8, https://doi.org/10.3846/mla.2014.01.