SKAČKAUSKIENĖ, Ilona; VESTERTĖ, Jurga. Redefining service notion in contemporary management. Mokslas – Lietuvos ateitis / Science – Future of Lithuania, [S. l.], v. 10, 2018. DOI: 10.3846/mla.2018.364. Disponível em: https://journals.vilniustech.lt/index.php/MLA/article/view/364. Acesso em: 16 aug. 2025.