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Developing a new technique for determining service modularity level

The consumers perceptions of employer and service brand equity’s: the exploratory and confirmatory factor analysis

Indrė Ščiukauskė, Giedrius Romeika, Ingrida Šarkiūnaitė
Abstract 1764 | PDF Downloads 1526 | DOI https://doi.org/10.3846/jbem.2024.20716
Page 85–103

2024-02-05

Managing price and service rate in customer-intensive services under social interactions

Chengzhang Li, Minghui Jiang, Xuchuan Yuan
Abstract 1886 | PDF Downloads 1242 | DOI https://doi.org/10.3846/jbem.2019.10452
Page 878-896

2019-07-12

The effect of management commitment to service quality on job embeddedness and performance outcomes

Osman M. Karatepe, Georgiana Karadas
Abstract 1733 | PDF Downloads 3077 | DOI https://doi.org/10.3846/16111699.2011.620159
Page 614-636

2012-09-17

A resource-based perspective on the relationship between service diversification and firm performance: evidence from Italian facility management firms

Claudio Giachetti
Abstract 1303 | PDF Downloads 1175 | DOI https://doi.org/10.3846/16111699.2011.624630
Page 567-585

2012-05-28

Determining the purposefulness of new services on the grounds of the results of quantitative analysis

Rolandas Drejeris, Juozas Bivainis, Živilė Tunčikienė, Eglė Drejerienė
Abstract 1369 | PDF Downloads 888 | DOI https://doi.org/10.3846/16111699.2013.772917
Page 791-805

2013-09-23

Rethinking service recovery: a customer empowerment (CE) perspective

Consumer value co-creation in online business: the case of global travel services

Rasa Smaliukiene, Lai Chi-Shiun, Indre Sizovaite
Abstract 2994 | PDF Downloads 2701 | DOI https://doi.org/10.3846/16111699.2014.985251
Page 325-339

2014-12-16

Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature

Abbas Mardani, Ahmad Jusoh, Edmundas Kazimieras Zavadskas, Zainab Khalifah, Khalil Md Nor
Abstract 2977 | PDF Downloads 2871 | DOI https://doi.org/10.3846/16111699.2015.1095233
Page 1034-1068

2015-10-26

Evaluation of composition suitability of the model for new service development

Innovative converged service and its adoption, use and diffusion: a holistic approach to diffusion of innovations, combining adoption-diffusion and use-diffusion paradigms

Kazuyuki Motohashi, Deog-Ro Lee, Yeong-Wha Sawng, Seung-Ho Kim
Abstract 1436 | PDF Downloads 1862 | DOI https://doi.org/10.3846/16111699.2011.620147
Page 308-333

2012-04-05

Drivers of customer satisfaction and loyalty in service industries

Managing service recovery processes: the role of customer's age

Model for measuring customer loyalty towards a service provider

Service quality, customer satisfaction and loyalty: the moderating role of gender

Osman M. Karatepe
Abstract 2311 | PDF Downloads 6203 | DOI https://doi.org/10.3846/16111699.2011.573308
Page 278-300

2011-06-09

The influence of professional qualification on customer perceptions of accounting services quality and retention decisions

Maja Zaman Groff, Sergeja Slapničar, Neža Štumberger
Abstract 1514 | PDF Downloads 1466 | DOI https://doi.org/10.3846/16111699.2013.858076
Page 753-768

2015-09-10

The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM

Demokaan Demirel
Abstract 11006 | PDF Downloads 8983 | DOI https://doi.org/10.3846/jbem.2022.15328
Page 507–531

2022-05-12

Challenges in the implementation of public electronic services: lessons from a regional-based study

Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level

Fernando A. F. Ferreira, Sérgio P. Santos, Paulo M. M. Rodrigues, Ronald W. Spahr
Abstract 1504 | PDF Downloads 1333 | DOI https://doi.org/10.3846/16111699.2012.673504
Page 1-21

2014-03-04

Service quality assessment in a Greek higher education institute