Search Results

Search Results

• The influence of professional qualification on customer perceptions of accounting services quality and retention decisions

  Maja Zaman Groff, Sergeja Slapničar, Neža Štumberger

  Abstract 1519 | PDF Downloads 1481 | DOI https://doi.org/10.3846/16111699.2013.858076

  Page 753-768
  

  2015-09-10

• The effect of management commitment to service quality on job embeddedness and performance outcomes

  Osman M. Karatepe, Georgiana Karadas

  Abstract 1739 | PDF Downloads 3092 | DOI https://doi.org/10.3846/16111699.2011.620159

  Page 614-636
  

  2012-09-17

• Service quality assessment in a Greek higher education institute

  Costas Zafiropoulos, Vasiliki Vrana

  Abstract 1743 | PDF Downloads 1125 | DOI https://doi.org/10.3846/1611-1699.2008.9.33-45

  Page 33-45
  

  2008-03-31

• The consumers perceptions of employer and service brand equity’s: the exploratory and confirmatory factor analysis

  Indrė Ščiukauskė, Giedrius Romeika, Ingrida Šarkiūnaitė

  Abstract 1773 | PDF Downloads 1541 | DOI https://doi.org/10.3846/jbem.2024.20716

  Page 85–103
  

  2024-02-05

• Managing price and service rate in customer-intensive services under social interactions

  Chengzhang Li, Minghui Jiang, Xuchuan Yuan

  Abstract 1896 | PDF Downloads 1268 | DOI https://doi.org/10.3846/jbem.2019.10452

  Page 878-896
  

  2019-07-12

• Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature

  Abbas Mardani, Ahmad Jusoh, Edmundas Kazimieras Zavadskas, Zainab Khalifah, Khalil Md Nor

  Abstract 2982 | PDF Downloads 2886 | DOI https://doi.org/10.3846/16111699.2015.1095233

  Page 1034-1068
  

  2015-10-26

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 2325 | PDF Downloads 6222 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• Drivers of customer satisfaction and loyalty in service industries

  Hana Šuster Erjavec, Tanja Dmitrović, Petra Povalej Bržan

  Abstract 2119 | PDF Downloads 4361 | DOI https://doi.org/10.3846/16111699.2013.860614

  Page 810-823
  

  2016-10-27

• HR outsourcing success: does partnership quality variables matter?

  Elaine Ee, Hasliza Abdul Halim, Thurasamy Ramayah

  Abstract 1386 | PDF Downloads 1395 | DOI https://doi.org/10.3846/16111699.2011.649012

  Page 664-676
  

  2013-09-23

• Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level

  Fernando A. F. Ferreira, Sérgio P. Santos, Paulo M. M. Rodrigues, Ronald W. Spahr

  Abstract 1513 | PDF Downloads 1348 | DOI https://doi.org/10.3846/16111699.2012.673504

  Page 1-21
  

  2014-03-04

• The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM

  Demokaan Demirel

  Abstract 11051 | PDF Downloads 9013 | DOI https://doi.org/10.3846/jbem.2022.15328

  Page 507–531
  

  2022-05-12

• Key factors for information integration in the supply chain – measurement, technology and information characteristics

  Maciej Szymczak, Urszula Ryciuk, Dorota Leończuk, Wojciech Piotrowicz, Krzysztof Witkowski, Joanicjusz Nazarko, Joanna Jakuszewicz

  Abstract 3111 | PDF Downloads 2171 | DOI https://doi.org/10.3846/jbem.2018.6359

  Page 759-776
  

  2018-12-21

• Predicting customer lifetime value for hypermarket private label products

  Hsin-Hui Lin, Hsien-Ta Li, Yi-Shun Wang, Timmy H. Tseng, Ya-Ling Kao, Min-Yi Wu

  Abstract 1570 | PDF Downloads 1630 | DOI https://doi.org/10.3846/16111699.2017.1308879

  Page 619-635
  

  2017-08-27

• A structural approach to integrating total quality management and knowledge management with supply chain learning

  Siew-Phaik Loke, Alan G. Downe, Murali Sambasivan, Khalizani Khalid

  Abstract 1794 | PDF Downloads 2233 | DOI https://doi.org/10.3846/16111699.2011.620170

  Page 776-800
  

  2012-09-17

• An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops

  Halil Nadi̇ri̇, G. Nazan Gunay

  Abstract 3960 | PDF Downloads 6688 | DOI https://doi.org/10.3846/16111699.2011.631742

  Page 22-53
  

  2013-02-22

• Toward understanding conflicts between customers and employees’ perceptions and expectations: Evidence of Iranian bank

  Ali Asghar Anvary Rostamy

  Abstract 1120 | PDF Downloads 775 | DOI https://doi.org/10.3846/1611-1699.2009.10.241-254

  Page 241-254
  

  2009-09-30

• Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis

  Rizwan Raheem Ahmed, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, Zahid Ali Channar

  Abstract 3277 | PDF Downloads 5226 | DOI https://doi.org/10.3846/16111699.2017.1368034

  Page 974–1004
  

  2017-10-27

• Supplier performance measurement in discrete manufacturing industry-empirical study on Indian manufacturing sector

  Manoj Kumar Mohanty, Padmabati Gahan

  Abstract 1126 | PDF Downloads 1350 | DOI https://doi.org/10.3846/16111699.2011.631745

  Page 330-347
  

  2013-05-07

• Multi‐objective contractor's ranking by applying the Moora method

  Willem Karel M. Brauers, Edmundas Kazimieras Zavadskas, Zenonas Turskis, Tatjana Vilutienė

  Abstract 1951 | PDF Downloads 1042 | DOI https://doi.org/10.3846/1611-1699.2008.9.245-255

  Page 245-255
  

  2008-12-31

• Coopetition under alliance? Applying awareness-motivation-capability competitive dynamics perspective

  Wei-Lun Chang, Chia-Ling Chiu

  Abstract 1600 | PDF Downloads 1951 | DOI https://doi.org/10.3846/16111699.2016.1181670

  Page 701-716
  

  2016-10-27