Search Results

Search Results

• Continuity, coordination and cooperation as mediators between economic and non-economic satisfaction – a sales perspective

  Nils M. Høgevold, Göran Svensson, Pierre Mostert , Mariëtte L. Zietsman

  Abstract 1695 | PDF Downloads 1234 | DOI https://doi.org/10.3846/jbem.2020.13506

  Page 1752-1773
  

  2020-10-19

• The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM

  Demokaan Demirel

  Abstract 9784 | PDF Downloads 7946 | DOI https://doi.org/10.3846/jbem.2022.15328

  Page 507–531
  

  2022-05-12

• Processual antecedents of perceived channel conflict in franchising

  Scott K. Weaven, Debra A. Grace, Lorelle Frazer, Jeffery Giddings

  Abstract 1223 | PDF Downloads 1097 | DOI https://doi.org/10.3846/16111699.2012.711362

  Page 316-334
  

  2014-04-29

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 2093 | PDF Downloads 5964 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• Drivers of customer satisfaction and loyalty in service industries

  Hana Šuster Erjavec, Tanja Dmitrović, Petra Povalej Bržan

  Abstract 1913 | PDF Downloads 4175 | DOI https://doi.org/10.3846/16111699.2013.860614

  Page 810-823
  

  2016-10-27

• Examination into the effects of job satisfaction on salesperson deviance: The moderating role of customer orientation

  Joseph Lo Iacono, Scott K. Weaven, Deborah Griffin

  Abstract 1382 | PDF Downloads 1106 | DOI https://doi.org/10.3846/16111699.2015.1046399

  Page 173-186
  

  2016-04-08

• Retail loyalty programs in Malaysia: the relationship of equity, value, satisfaction, trust, and loyalty among cardholders

  Nor Asiah Omar, Syed Shah Alam, Norzalita Abdul Aziz, Muhamad Azrin Nazri

  Abstract 1324 | PDF Downloads 2263 | DOI https://doi.org/10.3846/16111699.2011.573297

  Page 332-352
  

  2011-06-09

• The mediating effect of work-life balance on the relationship between work culture and employee well-being

  Asta Stankevičienė, Virginijus Tamaševičius, Danuta Diskienė, Žygimantas Grakauskas, Liana Rudinskaja

  Abstract 9531 | PDF Downloads 6785 | DOI https://doi.org/10.3846/jbem.2021.14729

  Page 988-1007
  

  2021-06-18

• Value co-creation through social media: a case study of a start-up company

  Junic Kim, Hwanho Choi

  Abstract 8876 | PDF Downloads 5782 | DOI https://doi.org/10.3846/jbem.2019.6262

  Page 1-19
  

  2019-01-15

• Commitment in marketing research services: two alternative models

  Barbara Čater, Vesna Žabkar, Tomaž Čater

  Abstract 1081 | PDF Downloads 831 | DOI https://doi.org/10.3846/16111699.2011.599410

  Page 603-628
  

  2011-11-21

• Evolutionary patterns and development prospects for e-government: a Delphi-based approach to perceptions of the administrative agent

  Fernando A. F. Ferreira, Carla S. E. Marques, Melanie M. Reis, Neuza C. M. Q. F. Ferreira, Amali Çipi

  Abstract 1248 | PDF Downloads 909 | DOI https://doi.org/10.3846/16111699.2013.770790

  Page 18-36
  

  2014-12-16