Search Results

Search Results

• Model for measuring customer loyalty towards a service provider

  Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė, Sergej Vojtovic

  Abstract 1553 | PDF Downloads 2559 | DOI https://doi.org/10.3846/16111699.2015.1112829

  Page 1185-1200
  

  2015-12-24

• Retail loyalty programs in Malaysia: the relationship of equity, value, satisfaction, trust, and loyalty among cardholders

  Nor Asiah Omar, Syed Shah Alam, Norzalita Abdul Aziz, Muhamad Azrin Nazri

  Abstract 1336 | PDF Downloads 2270 | DOI https://doi.org/10.3846/16111699.2011.573297

  Page 332-352
  

  2011-06-09

• Development of marketing tools for the express delivery industry to increase consumer loyalty

  Hubert Bocevičius , Vilma Tamulienė

  Abstract 300 | PDF Downloads 182 | DOI https://doi.org/10.3846/jbem.2026.26194

  Page 142–161
  

  2026-03-03

• The impact of customer satisfaction, customer experience and customer loyalty on brand power: empirical evidence from hotel industry

  Hossein Bodaghi Khajeh Nobar, Reza Rostamzadeh

  Abstract 27821 | PDF Downloads 23953 | DOI https://doi.org/10.3846/jbem.2018.5678

  Page 417-430
  

  2018-10-10

• The impact of cultural dimensions on online store loyalty

  Vytautas Dikčius, Karina Adomavičiūtė-Sakalauskė, Sigita Kiršė, Ignas Zimaitis

  Abstract 1517 | PDF Downloads 1784 | DOI https://doi.org/10.3846/jbem.2023.19879

  Page 576–593
  

  2023-09-28

• Analysis of key indicators that affect the expected benefit of customers when using loyalty cards

  Jelena Končar, Radenko Marić, Goran Vukmirović

  Abstract 3197 | PDF Downloads 2261 | DOI https://doi.org/10.3846/jbem.2019.10186

  Page 821-840
  

  2019-06-26

• CSR activities and consumer loyalty: the effect of the type of publicizing medium

  Pere Mercadé-Melé , Sebastian Molinillo , Antonio Fernández-Morales , Lucia Porcu

  Abstract 4278 | PDF Downloads 3103 | DOI https://doi.org/10.3846/jbem.2018.5203

  Page 431-455
  

  2018-11-13

• Drivers of customer satisfaction and loyalty in service industries

  Hana Šuster Erjavec, Tanja Dmitrović, Petra Povalej Bržan

  Abstract 1939 | PDF Downloads 4203 | DOI https://doi.org/10.3846/16111699.2013.860614

  Page 810-823
  

  2016-10-27

• Commitment in marketing research services: two alternative models

  Barbara Čater, Vesna Žabkar, Tomaž Čater

  Abstract 1098 | PDF Downloads 841 | DOI https://doi.org/10.3846/16111699.2011.599410

  Page 603-628
  

  2011-11-21

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 2117 | PDF Downloads 5992 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• Internal benchmarking in retailing with DEA and GIS: the case of a loyalty-oriented supermarket chain

  Amparo Baviera-Puig , Tomás Baviera , Juan Buitrago-Vera , Carmen Escribá-Pérez

  Abstract 2440 | PDF Downloads 1641 | DOI https://doi.org/10.3846/jbem.2020.12393

  Page 1035-1057
  

  2020-06-02

• How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

  Adrian Castro-Lopez , Rodolfo Vazquez-Casielles , Javier Puente

  Abstract 2564 | PDF Downloads 2018 | DOI https://doi.org/10.3846/jbem.2019.9860

  Page 595-617
  

  2019-05-09

• Managing service recovery processes: the role of customer's age

  Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco

  Abstract 1014 | PDF Downloads 1105 | DOI https://doi.org/10.3846/16111699.2011.599405

  Page 503-528
  

  2011-10-04

• How hotel companies can foster customer sociability behaviour on Facebook?

  Eglė Vaičiukynaitė, Rimantas Gatautis

  Abstract 1989 | PDF Downloads 1299 | DOI https://doi.org/10.3846/jbem.2018.5691

  Page 630-647
  

  2018-12-11

• The consumers perceptions of employer and service brand equity’s: the exploratory and confirmatory factor analysis

  Indrė Ščiukauskė, Giedrius Romeika, Ingrida Šarkiūnaitė

  Abstract 1520 | PDF Downloads 1363 | DOI https://doi.org/10.3846/jbem.2024.20716

  Page 85–103
  

  2024-02-05