Search Results

Search Results

• Ambivalent impact of customer satisfaction on firm value in emerging markets: the case of Korea

  Hyunseok Kim, Jaisang Kim, Kyeong-Seop Choi

  Abstract 1064 | PDF Downloads 961 | DOI https://doi.org/10.3846/16111699.2016.1272068

  Page 258-272
  

  2017-04-21

• The impact of customer satisfaction, customer experience and customer loyalty on brand power: empirical evidence from hotel industry

  Hossein Bodaghi Khajeh Nobar, Reza Rostamzadeh

  Abstract 27717 | PDF Downloads 23867 | DOI https://doi.org/10.3846/jbem.2018.5678

  Page 417-430
  

  2018-10-10

• Do ICT boost business-to-business satisfaction in times of uncertainty?

  Irene Gil-Saura , Gloria Berenguer-Contri , María-Eugenia Ruiz-Molina , Roberto Gil-Saura, Israel-Javier Juma-Michilena

  Abstract 618 | PDF Downloads 366 | DOI https://doi.org/10.3846/jbem.2025.23361

  Page 378–399
  

  2025-05-12

• The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM

  Demokaan Demirel

  Abstract 9723 | PDF Downloads 7911 | DOI https://doi.org/10.3846/jbem.2022.15328

  Page 507–531
  

  2022-05-12

• Customer satisfaction and corporate investment policies

  Lai Van Vo, Huong Thi Thu Le, Danh Vinh Le, Minh Tuan Phung, Yi-Hsien Wang, Fu-Ju Yang

  Abstract 1389 | PDF Downloads 2010 | DOI https://doi.org/10.3846/16111699.2017.1280845

  Page 202-223
  

  2017-04-21

• Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis

  Rizwan Raheem Ahmed, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, Zahid Ali Channar

  Abstract 3053 | PDF Downloads 5001 | DOI https://doi.org/10.3846/16111699.2017.1368034

  Page 974–1004
  

  2017-10-27

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 2077 | PDF Downloads 5950 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• Drivers of customer satisfaction and loyalty in service industries

  Hana Šuster Erjavec, Tanja Dmitrović, Petra Povalej Bržan

  Abstract 1903 | PDF Downloads 4169 | DOI https://doi.org/10.3846/16111699.2013.860614

  Page 810-823
  

  2016-10-27

• Examination into the effects of job satisfaction on salesperson deviance: The moderating role of customer orientation

  Joseph Lo Iacono, Scott K. Weaven, Deborah Griffin

  Abstract 1370 | PDF Downloads 1104 | DOI https://doi.org/10.3846/16111699.2015.1046399

  Page 173-186
  

  2016-04-08

• The challenge of banking services development – giving its rightful place to customer satisfaction

  Andreea-Daniela Moraru , Cristina Duhnea , Mihai Mieilă, Silvia Ghiță-Mitrescu , Margareta Ilie , Anda Ileana Necula

  Abstract 1820 | PDF Downloads 1605 | DOI https://doi.org/10.3846/jbem.2022.16442

  Page 626–649
  

  2022-05-12

• Model of environmental perceptions on value of recyclable products and its effects on consumers behaviour

  Viktor Koval, Dwi Suhartanto, Halyna Kryshtal, Fatya Alty Amalia, Viktoriia Udovychenko, I Wayan Edi Arsawan

  Abstract 1423 | PDF Downloads 977 | DOI https://doi.org/10.3846/jbem.2024.21994

  Page 665–684
  

  2024-08-29

• Rethinking service recovery: a customer empowerment (CE) perspective

  Ljudevit Pranic, Wesley S. Roehl

  Abstract 1314 | PDF Downloads 1159 | DOI https://doi.org/10.3846/16111699.2011.620137

  Page 242-260
  

  2012-04-05

• Managing service recovery processes: the role of customer's age

  Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco

  Abstract 1000 | PDF Downloads 1083 | DOI https://doi.org/10.3846/16111699.2011.599405

  Page 503-528
  

  2011-10-04

• An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops

  Halil Nadi̇ri̇, G. Nazan Gunay

  Abstract 3672 | PDF Downloads 5939 | DOI https://doi.org/10.3846/16111699.2011.631742

  Page 22-53
  

  2013-02-22

• Exploring justice perceptions in online banking recovery: gender moderation and behavioral outcomes

  Attia Abdelkader Ali, Andreia Gabriela Andrei, Felipe Ruiz-Moreno, Luigi Zingone

  Abstract 796 | PDF Downloads 714 | DOI https://doi.org/10.3846/jbem.2025.22831

  Page 164–185
  

  2025-03-20