Search Results

Search Results

• Model for measuring customer loyalty towards a service provider

  Ilona Skačkauskienė, Neringa Vilkaitė-Vaitonė, Sergej Vojtovic

  Abstract 1649 | PDF Downloads 2643 | DOI https://doi.org/10.3846/16111699.2015.1112829

  Page 1185-1200
  

  2015-12-24

• The impact of customer satisfaction, customer experience and customer loyalty on brand power: empirical evidence from hotel industry

  Hossein Bodaghi Khajeh Nobar, Reza Rostamzadeh

  Abstract 28130 | PDF Downloads 24210 | DOI https://doi.org/10.3846/jbem.2018.5678

  Page 417-430
  

  2018-10-10

• Drivers of customer satisfaction and loyalty in service industries

  Hana Šuster Erjavec, Tanja Dmitrović, Petra Povalej Bržan

  Abstract 2071 | PDF Downloads 4309 | DOI https://doi.org/10.3846/16111699.2013.860614

  Page 810-823
  

  2016-10-27

• Development of marketing tools for the express delivery industry to increase consumer loyalty

  Hubert Bocevičius , Vilma Tamulienė

  Abstract 511 | PDF Downloads 362 | DOI https://doi.org/10.3846/jbem.2026.26194

  Page 142–161
  

  2026-03-03

• Service quality, customer satisfaction and loyalty: the moderating role of gender

  Osman M. Karatepe

  Abstract 2248 | PDF Downloads 6158 | DOI https://doi.org/10.3846/16111699.2011.573308

  Page 278-300
  

  2011-06-09

• How hotel companies can foster customer sociability behaviour on Facebook?

  Eglė Vaičiukynaitė, Rimantas Gatautis

  Abstract 2113 | PDF Downloads 1367 | DOI https://doi.org/10.3846/jbem.2018.5691

  Page 630-647
  

  2018-12-11

• Analysis of key indicators that affect the expected benefit of customers when using loyalty cards

  Jelena Končar, Radenko Marić, Goran Vukmirović

  Abstract 3346 | PDF Downloads 2403 | DOI https://doi.org/10.3846/jbem.2019.10186

  Page 821-840
  

  2019-06-26

• The impact of cultural dimensions on online store loyalty

  Vytautas Dikčius, Karina Adomavičiūtė-Sakalauskė, Sigita Kiršė, Ignas Zimaitis

  Abstract 1758 | PDF Downloads 1877 | DOI https://doi.org/10.3846/jbem.2023.19879

  Page 576–593
  

  2023-09-28

• Managing service recovery processes: the role of customer's age

  Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco

  Abstract 1104 | PDF Downloads 1189 | DOI https://doi.org/10.3846/16111699.2011.599405

  Page 503-528
  

  2011-10-04