Ferreira FAF, Santos SP, Rodrigues PMM, Spahr RW. Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level. JBEM [Internet]. 2014Mar.4 [cited 2024Dec.22];15(1):1-21. Available from: https://journals.vilniustech.lt/index.php/JBEM/article/view/2949