Ahmed RR, Vveinhardt J, Štreimikienė D, Ashraf M, Channar ZA. Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis. JBEM [Internet]. 2017 Oct. 27 [cited 2025 Aug. 22];18(5):974–1004. Available from: https://journals.vilniustech.lt/index.php/JBEM/article/view/1266