Moraru, Andreea-Daniela, Cristina Duhnea, Mihai Mieilă, Silvia Ghiță-Mitrescu, Margareta Ilie, and Anda Ileana Necula. “The Challenge of Banking Services Development – Giving Its Rightful Place to Customer Satisfaction”. Journal of Business Economics and Management 23, no. 3 (May 12, 2022): 626–649. Accessed December 22, 2024. https://journals.vilniustech.lt/index.php/JBEM/article/view/16442.