ROSTAMY, Ali Asghar Anvary. Toward understanding conflicts between customers and employees’ perceptions and expectations: Evidence of Iranian bank. Journal of Business Economics and Management, [S. l.], v. 10, n. 3, p. 241–254, 2009. DOI: 10.3846/1611-1699.2009.10.241-254. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/6236. Acesso em: 27 may. 2025.