JUSOH, Ahmad; MARDANI, Abbas; OMAR, Rozeyta; ŠTREIMIKIENĖ, Dalia; KHALIFAH, Zainab; SHARIFARA, Ali. Application of MCDM approach to evaluate the critical success factors of total quality management in the hospitality industry. Journal of Business Economics and Management, [S. l.], v. 19, n. 2, p. 399–416, 2018. DOI: 10.3846/jbem.2018.5538. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/5538. Acesso em: 16 jun. 2025.