M. KARATEPE, Osman; KARADAS, Georgiana. The effect of management commitment to service quality on job embeddedness and performance outcomes. Journal of Business Economics and Management, [S. l.], v. 13, n. 4, p. 614–636, 2012. DOI: 10.3846/16111699.2011.620159. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/4412. Acesso em: 18 may. 2025.