Measuring trade-offs among criteria in a balanced scorecard framework: possible contributions from the multiple criteria decision analysis research field. Journal of Business Economics and Management, [S. l.], v. 14, n. 3, p. 433–447, 2013. DOI: 10.3846/16111699.2011.631744. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/3724. Acesso em: 12 may. 2025.