SKAČKAUSKIENĖ, Ilona; VILKAITĖ-VAITONĖ, Neringa; VOJTOVIC, Sergej. Model for measuring customer loyalty towards a service provider. Journal of Business Economics and Management, [S. l.], v. 16, n. 6, p. 1185–1200, 2015. DOI: 10.3846/16111699.2015.1112829. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/2586. Acesso em: 18 may. 2025.