ERJAVEC, Hana Šuster; DMITROVIĆ, Tanja; POVALEJ BRŽAN, Petra. Drivers of customer satisfaction and loyalty in service industries. Journal of Business Economics and Management, [S. l.], v. 17, n. 5, p. 810–823, 2016. DOI: 10.3846/16111699.2013.860614. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/2270. Acesso em: 16 may. 2025.