LAK, Behzad; REZAEENOUR, Jalal. Maturity assessment of social customer knowledge management (SCKM) using fuzzy expert system. Journal of Business Economics and Management, [S. l.], v. 19, n. 1, p. 192–212, 2018. DOI: 10.3846/16111699.2018.1427620. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/1603. Acesso em: 17 may. 2025.