The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM. Journal of Business Economics and Management, [S. l.], v. 23, n. 3, p. 507–531, 2022. DOI: 10.3846/jbem.2022.15328. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/15328. Acesso em: 9 may. 2025.