NAZARI-SHIRKOUHI, Salman; MOUSAKHANI, Saeed; TAVAKOLI, Mahdokht; DALVAND, Mohammad Reza; ŠAPARAUSKAS, Jonas; ANTUCHEVIČIENĖ, Jurgita. Importance-performance analysis based balanced scorecard for performance evaluation in higher education institutions: an integrated fuzzy approach. Journal of Business Economics and Management, [S. l.], v. 21, n. 3, p. 647–678, 2020. DOI: 10.3846/jbem.2020.11940. Disponível em: https://journals.vilniustech.lt/index.php/JBEM/article/view/11940. Acesso em: 28 may. 2025.