Moraru, A.-D., Duhnea, C., Mieilă, M., Ghiță-Mitrescu, S., Ilie, M., & Necula, A. I. (2022). The challenge of banking services development – giving its rightful place to customer satisfaction. Journal of Business Economics and Management, 23(3), 626–649. https://doi.org/10.3846/jbem.2022.16442