Hou, Huiying, and Daniel Chi Wing Ho. “Rapport and Its Managerial Implications in FM Service Outsourcing Relationships”. International Journal of Strategic Property Management 19, no. 2 (June 19, 2015): 137-148. Accessed April 28, 2024. https://journals.vilniustech.lt/index.php/IJSPM/article/view/2115.