CHIANG, Ting-Yi; PERNG, Yeng-Horng. A new model to improve service quality in the property management industry. International Journal of Strategic Property Management, [S. l.], v. 22, n. 5, p. 436–446, 2018. DOI: 10.3846/ijspm.2018.5226. Disponível em: https://journals.vilniustech.lt/index.php/IJSPM/article/view/5226. Acesso em: 5 jul. 2025.