H. K. LAI, Joseph. Analytical assessment and comparison of facilities management services for residential estates. International Journal of Strategic Property Management, [S. l.], v. 16, n. 3, p. 236–253, 2012. DOI: 10.3846/1648715X.2012.682183. Disponível em: https://journals.vilniustech.lt/index.php/IJSPM/article/view/4856. Acesso em: 25 jun. 2025.