Building a strategic performance management model for enterprises investing to coastal urban projects toward sustainability

    Truc Thi-Minh Huynh Affiliation
    ; Anh-Duc Pham Affiliation
    ; Long Le-Hoai Affiliation


In addition to the sustainable development of coastal areas, the success of local corporations investing in coastal urban projects is significantly affected by severe sea level rises and extreme disasters. Investment companies should plan which objectives need to target to reduce uncertainty in the early project stages, track project execution, and assess project output as projects complete the construction phase and start operational activities. To assist enterprises in planning, evaluating, and monitoring project performance aligning with vision and strategy, this study contributes a strategic management tool developed by integrating the Balanced Scorecard (BSC), Analytic Network Process (ANP), and Decision Making Trial and Evaluation Laboratory (DEMATEL) methods. A case study of a well-known investment corporation in Vietnam illustrates the research approach. This research appreciated stakeholder’s satisfaction as the main consequence and human resource as the most prominent cause of coastal urban projects. Furthermore, the proposed model for Vietnam in this study could be referred by other developing countries to facilitate companies to plan, measure, evaluate, and control the organizational performances for the coastal urban project success.

First published online 09 February 2021

Keyword : strategic management, performance management, project success, coastal urban project, sustainable development

How to Cite
Huynh, T. T.-M., Pham, A.-D., & Le-Hoai, L. (2021). Building a strategic performance management model for enterprises investing to coastal urban projects toward sustainability. International Journal of Strategic Property Management, 25(2), 127-145.
Published in Issue
Feb 19, 2021
Abstract Views
PDF Downloads
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.


Acuña-Carvajal, F., Pinto-Tarazona, L., López-Ospina, H., Barros-Castro, R., Quezada, L., & Palacio, K. (2019). An integrated method to plan, structure and validate a business strategy using fuzzy DEMATEL and the balanced scorecard. Expert Systems with Applications, 122, 351–368.

Asgari, N., & Darestani, S. A. (2017). Application of multi-criteria decision-making methods for balanced scorecard: a literature review investigation. International Journal of Services and Operations Management, 27(2), 262–283.

Ashley, D. B., Lurie, C. S., & Jaselskis, E. J. (1987). Determinants of construction project success: a process view. Project Management Journal, 18(2), 69–79.

Balsara, S., Jain, P., & Ramesh, A (2019). An integrated approach using AHP and DEMATEL for evaluating climate change mitigation strategies of the Indian cement manufacturing industry. Environmental Pollution, 252, 863–878.

Bannerman, P. L. (2008). Defining project success: a multilevel framework [Conference presentation]. PMI® Research Conference Defining the Future of Project Management, Warsaw, Poland.

Baumgartner, R. J., & Rauter, R. (2017). Strategic perspectives of corporate sustainability management to develop a sustainable organization. Journal of Cleaner Production, 140, 81–92.

Bentes, A., Carneiro, J., da Silva, J., & Kimura, H. (2012). Multidimensional assessment of organizational performance: integrating BSC and AHP. Journal of Business Research, 65(12), 1790–1799.

Boj-Viudez, J., Rodríguez-Rodríguez, R., & Alfaro, J. (2014). An ANP-multi-criteria-based methodology to link intangible assets and organizational performance in a Balanced Scorecard context. Decision Support Systems, 68, 98–110.

Brews, P., & Purohit, D. (2007). Strategic planning in unstable environments. Long Range Planning, 40(1), 64–83.

Bulleri, F., & Chapman, M. G. (2010). The introduction of coastal infrastructure as a driver of change in marine environments. Journal of Applied Ecology, 47(1), 26–35.

Büyüközkan, G., & Güleryüz, S. (2016). An integrated DEMATEL-ANP approach for renewable energy resource selection in Turkey. International Journal of Production Economics, 182, 435–448.

Cantasano, N., Pellicone, G., & Ietto, F. (2017). Integrated coastal zone management in Italy: a gap between science and policy. Journal of Coastal Conservation, 21, 317–325.

Cantele, S., & Zardini, A. (2018). Is sustainability a competitive advantage for small businesses? An empirical analysis of possible mediators in the sustainability-financial performance relationship. Journal of Cleaner Production, 182, 166–176.

Carlisle, S., Johansen, A., & Kunc, M. (2016). Strategic foresight for (coastal) urban tourism market complexity: the case of Bournemouth. Tourism Management, 54, 81–95.

Correia, J. S. R., Ferreira, F. A. F., Meidutė-Kavaliauskienė, I., Pereira, L. F., Zopounidis, C., & Correia, R. J. C. (2020). Factors influencing urban investment attractiveness: an FCM-SD approach. International Journal of Strategic Property Management, 24(4), 237–250.

Chan, A. P. C., & Chan, A. P. L. (2004). Key performance indicators for measuring construction success. Benchmarking: an International Journal, 11(2), 203–221.

Chou, J. S., Irawan, N., & Pham, A. D. (2013). Project management knowledge of construction professionals: cross-country study of effects on project success. Journal of Construction Engineering and Management, 139(11), 1–15.

Chou, J. S., & Pramudawardhani, D. (2015). Cross-country comparisons of key drivers, critical success factors, and risk allocation for public-private partnership projects. International Journal of Project Management, 33(5), 1136–1150.

Davis, K. (2017). An empirical investigation into different stakeholder groups’ perceptions of project success. International Journal of Project Management, 35(4), 604–617.

De Wit, A. D. (1988). Measurement of project success. International Journal of Project Management, 6(3), 164–170.

Duraiappah, A. K., Scherkenbach, C., Bai, X., Griffith, C., Kremer, H., Lampis, A., McEvoy, D., Nicholls, R. J., Pelling, M., Roberts, D., & Zelaya, S. (2015). Coastal zones and urbanization: summary for decision-makers. UN University – International Human Dimensions Programme (UNUIHDP), Bonn.

Dronkers, J. (2019). Integrated coastal zone management (ICZM).

European Foundation for Quality Management. (2009). Introducing the EFQM Excellence Model 2010.

Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R., & Voss, C. (1991). Performance measurement in service business. CIMA, London.

Fortune, J., & White, D. (2006). Framing of project critical success factors by a systems model. International Journal of Project Management, 24(1), 53–65.

Gianni, M., Gotzamani, K., & Tsiotras, G. (2017). Multiple perspectives on integrated management systems and corporate sustainability performance. Journal of Cleaner Production, 168, 1297–1311.

Gössling, S., & Scott, D. (2012). Scenario planning for sustainable tourism: an introduction. Journal of Sustainable Tourism, 20(6), 773–778.

Hsu, C., Hu, A., Chiou, C., & Chen, T. (2011). Using the FDM and ANP to construct a sustainability balanced scorecard for the semiconductor industry. Expert Systems with Applications, 38(10), 12891–12899.

Huang, M., Lai, M., & Lin, L. (2011). Developing strategic measurement and improvement for the biopharmaceutical firm: using the BSC hierarchy. Expert Systems with Applications, 38(5), 4875–4881.

IPCC. (2007). Climate change 2007: Synthesis Report. Contribution of Working Groups I, II and III to the fourth assessment report of the Intergovernmental Panel on Climate Change (R. K. Pachauri, & Reisinger, A., Eds.). IPCC, Geneva, Switzerland.

IPCC. (2014). Climate change 2014: Synthesis Report. Contribution of Working Groups I, II and III to the fifth assessment report of the Intergovernmental Panel on Climate Change (R. K. Pachauri, & L. A. Meyer, Eds.). IPCC, Geneva, Switzerland.

Joyce, W. F. (2005). What really works. Organizational Dynamics, 2(34), 118–129.

Kamphuis, J. W. (2011). Coastal project management. Coastal Management, 39(1), 72–81.

Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: measures that drive performance. Harvard Business Review, 70(1), 71–79.

Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business School Press.

Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: converting intangible assets into tangible outcomes. Harvard Business School Press.

Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are your performance measures obsolete? Management Accounting, 70(12), 45–50.

Kennerley, M., & Neely, A. (2002). A framework of the factors affecting the evolution of performance measurement systems. International Journal of Operations and Production Management, 22(11), 1222–1245.

KPI Working Group. (2000). KPI Report for the Minister for Construction. Department of the Environment Transport and the Regions, London, UK.

Labuschagne, C., Brent, A. C., & Erck, R. P. V. (2005). Assessing the sustainability performances of industries. Journal of Cleaner Production, 13(4), 373–385.

Lane, D., Beigzadeh, S., & Moll, R. (2017). Adaptation decision support: an application of system dynamics modeling in coastal communities. International Journal of Disaster Risk Science, 8(4), 374–389.

Lee, W., Huang, A., Chang, Y., & Cheng, C. (2011). Analysis of decision-making factors for equity investment by DEMATEL and Analytic Network Process. Expert Systems with Applications, 38(7), 8375–8383.

Lin, G., Shen, G. Q., Sun, M., & Kelly, J. (2011). Identification of key performance indicators for measuring the performance of value management studies in construction. Journal of Construction Engineering and Management, 137(9), 698–706.

Lynch, R. L., & Cross, K. F. (1991). Measure up – the essential guide to measuring business performance. Mandarin.

Maestas, C. (2016). Expert surveys as a measurement tool: challenges and new frontiers. In L. R. Atkeson, & R. M. Alvarez (Eds.), The Oxford handbook of polling and survey methods. Oxford University Press.

Michailidou, A., Vlachokostas, C., & Moussiopoulos, N. (2016). Interactions between climate change and the tourism sector: multiple-criteria decision analysis to assess mitigation and adaptation options in tourism areas. Tourism Management, 55, 1–12.

Modak, M., Ghosh, K., & Pathak, K. (2019). A BSC-ANP approach to organizational outsourcing decision support – a case study. Journal of Business Research, 103, 432–447.

Morris, P. W. G., & Jamieson, A. (2004). Translating corporate strategy into project strategy: realizing corporate strategy through project management. Project Management Institute, Newtown Squire, PA, USA.

Nawaz, W., & Koc, M. (2018). Development of a systematic framework for sustainability management of organizations. Journal of Cleaner Production, 171, 1255–1274.

Neumann, B., Vafeidis, A. T., Zimmermann, J., & Nicholls, R. J. (2015). Future coastal population growth and exposure to sea-level rise and coastal flooding - a global assessment. PLoS ONE, 10(3), e0131375.

Poveda-Bautista, R., Baptista, D., & García-Melón, M. (2012). Setting competitiveness indicators using BSC and ANP. International Journal of Production Research, 50(17), 4738–4752.

Quezada, L., López-Ospina, H., Palominos, P., & Oddershede, A. (2018). Identifying causal relationships in strategy maps using ANP and DEMATEL. Computers & Industrial Engineering, 118, 170–179.

Rahimnia, F. (2016). Objectives priority in university strategy map for resource allocation. Benchmarking: an International Journal, 23(2), 371–387.

Saaty, T. L. (2000). Fundamentals of decision making and priority theory with AHP. RWS Publications.

Saaty, T. L., & Vargas, L. G. (2006). Decision making with analytic network process: economic, political, social and technological applications with benefits, opportunities, costs, and risks. Springer.

Shafiee, M., Hosseinzadeh Lotfi, F., & Saleh, H. (2014). Supply chain performance evaluation with data envelopment analysis and balanced scorecard approach. Applied Mathematical Modelling, 38(21), 5092–5112.

Shaik, M., & Abdul-Kader, W. (2014). Comprehensive performance measurement and causal-effect decision making model for reverse logistics enterprise. Computers & Industrial Engineering, 68, 87–103.

Si, S., You, X., Liu, H., & Zhang, P. (2018). DEMATEL technique: a systematic review of the state-of-the-art literature on methodologies and applications. Mathematical Problems in Engineering, 2018, 1–33.

Singh, R. K., Murty, H. R., Gupta, S. K., & Dikshit, A. K. (2012). An overview of sustainability assessment methodologies. Ecological Indicators, 15(1), 281–299.

Tang, Z. W., Ng, S. T., & Skitmore, M. (2019). Influence of procurement systems to the success of sustainable buildings. Journal of Cleaner Production, 218, 1007–1030.

Thia-Eng, C. (1993). Essential elements of integrated coastal zone management. Ocean & Coastal Management, 21, 81– 108.

Tjader, Y., May, J., Shang, J., Vargas, L., & Gao, N. (2014). Firmlevel outsourcing decision making: a balanced scorecardbased analytic network process model. International Journal of Production Economics, 147, 614–623.

Todorović, M. L., Petrović, D. Č., Mihić, M. M., Obradović, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: a knowledge-based approach in project management. International Journal of Project Management, 33(4), 772–783.

Toor, S. R., & Ogunlana, S. O. (2010). Beyond the ‘iron triangle’: stakeholder perception of key performance indicators (KPIs) for large-scale public sector development projects. International Journal of Project Management, 28(3), 228–236.

Torres, J., Kunc, M., & O’Brien, F. (2017). Supporting strategy using system dynamics. European Journal of Operational Research, 260(3), 1081–1094.

Vieira de Castro, A., Ramírez Pacheco, G., & Neila González, F. J. (2020). Holistic approach to the sustainable commercial property business: analysis of the main existing sustainability certifications. International Journal of Strategic Property Management, 24(4), 251–268.

Wheelen, T. L., & Hunger, J. D. (2012). Strategic management and business policy: toward global sustainability (13th ed.). Pearson Education, Inc.

Wu, H. (2012). Constructing a strategy map for banking institutions with key performance indicators of the Balanced Scorecard. Evaluation and Program Planning, 35(3), 303–320.

Yan, H., Elzarka, H., Gao, C., Zhang, F., & Tang, W. (2019). Critical success criteria for programs in China: construction companies’ perspectives. Journal of Management in Engineering, 35(1), 04018048.

Yu, I., Kim, K., Jung, Y., & Chin, S. (2007). Comparable performance measurement system for construction companies. Journal of Management in Engineering, 23(3), 269–284.

Yuan, J., Li, W., Xia, B., Chen, Y., & Skibniewski, M. J. (2019). Operation performance measurement of public rental housing delivery by PPPS with fuzzy-AHP comprehensive evaluation. International Journal of Strategic Property Management, 23(5), 328–353.

Zhai, X., Liu, A. M. M., & Fellows, R. (2014). Role of human resource practices in enhancing organizational learning in Chinese construction organizations. Journal of Management in Engineering, 30(2), 194–204.