Search Results

Search Results

• Assessment of service quality of wholesale construction and finishing materials sales companies: case of Lithuania

  Monika Linkevič , Ieva Meidutė-Kavaliauskienė

  Abstract 274 | PDF Downloads 185 | DOI https://doi.org/10.3846/btp.2025.23626

  Page 422–434
  

  2025-11-28

• The impact of employee empowerment on employee satisfaction and service quality: empirical evidence from financial enterprizes in Bangladesh

  Minhajul Islam Ukil

  Abstract 2529 | PDF Downloads 5064 | DOI https://doi.org/10.3846/btp.2016.651

  Page 178-189
  

  2016-06-20

• The behavioural consequences of perceived service quality: a study of the Indian telecommunication industry

  Deepika Jhamb , Amit Mittal , Pankaj Sharma

  Abstract 1679 | PDF Downloads 1128 | DOI https://doi.org/10.3846/btp.2020.11480

  Page 360-372
  

  2020-05-26

• Internal service quality and external service quality using two versions of SERVQUAL scale: An empirical evidence from five malls in the capital city of Saudi Arabia

  Bader M. Almohaimmeed

  Abstract 2719 | PDF Downloads 2695 | DOI https://doi.org/10.3846/btp.2019.15

  Page 158-169
  

  2019-03-26

• A pragmatic study on the service gap analysis of an Indian public sector bank

  Rengasamy Nalini, Amudha Ramachandran, Venkatarayareddiar Sujatha, Rengaswamy Radha

  Abstract 947 | PDF Downloads 938 | DOI https://doi.org/10.3846/btp.2014.415

  Page 381-389
  

  2014-12-19

• Quality of medical services: problems, evaluation and regulation

  Farida Yerdavletova, Temirkhan Mukhambetov

  Abstract 956 | PDF Downloads 560 | DOI https://doi.org/10.3846/btp.2015.487

  Page 243-251
  

  2015-10-01

• An investigation of the internet generation customer loyalty: an empirical study in Indonesia mobile services

  Syahmardi Yacob , Johannes Johannes, Edward Edward, Urip Sulistiyo , Amirul Mukminin

  Abstract 1310 | PDF Downloads 925 | DOI https://doi.org/10.3846/btp.2023.17324

  Page 271–281
  

  2023-06-08

• Relationship marketing in financial services

  Laura Jurgilevičiūtė, Vytautas Sūdžius

  Abstract 890 | PDF Downloads 709 | DOI https://doi.org/10.3846/btp.2010.13

  Page 116-123
  

  2010-06-10

• Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

  Hendy Tannady , Filscha Nurprihatin, Hendy Hartono

  Abstract 1576 | PDF Downloads 1751 | DOI https://doi.org/10.3846/btp.2018.18

  Page 177-185
  

  2018-09-10

• Product reliability and warranty period as a cost-forming factors

  Nataly Podolyakina

  Abstract 990 | PDF Downloads 649 | DOI https://doi.org/10.3846/btp.17.11131

  Page 361-369
  

  2016-11-30

• Linkages nascent entrepreneurship and knowledge quality resonance: explore voluntary co-creation from service dominant logic

  Agustinus Moonti , Roymon Panjaitan , Echan Adam , Astil Harli Roslan

  Abstract 1661 | PDF Downloads 1247 | DOI https://doi.org/10.3846/btp.2023.14912

  Page 1–12
  

  2023-01-11

• The impact of customer relationship management on finance service development

  Vytautas Sūdžius

  Abstract 798 | PDF Downloads 734 | DOI https://doi.org/10.3846/btp.2007.23

  Page 161-165
  

  2007-09-27

• Impact of service quality on customer satisfaction of automated teller machine service: case study of a private commercial joint stock bank in Vietnam

  Phong Nham, Chi Phan

  Abstract 1379 | PDF Downloads 1790 | DOI https://doi.org/10.3846/btp.2015.510

  Page 280-289
  

  2015-10-01

• Analysis and control of issues that delay pharmaceutical projects

  Nasina Jigeesh, Nallam Sai Nandeswara Rao

  Abstract 1071 | PDF Downloads 993 | DOI https://doi.org/10.3846/btp.2015.491

  Page 252-263
  

  2015-10-01

• What forms university? An integrated model from Syria

  Ali Mahmoud , Bayan Khalifa

  Abstract 945 | PDF Downloads 593 | DOI https://doi.org/10.3846/btp.2016.560

  Page 46-55
  

  2015-12-28

• E-services in business models of enterprises in the logistics sector

  Katarzyna Dębkowska

  Abstract 1022 | PDF Downloads 719 | DOI https://doi.org/10.3846/btp.2017.009

  Page 79-87
  

  2017-05-03

• The dimensions of customer preference in the foodservice industry

  Firdaus Abdullah, Abang Zainoren bin Abang Abdurahman, Jamil Hamali

  Abstract 1490 | PDF Downloads 1943 | DOI https://doi.org/10.3846/btp.2013.08

  Page 64-73
  

  2013-03-05

• The features of the concept of mass customization

  Sigitas Davidavičius, Ilona Skačkauskienė

  Abstract 944 | PDF Downloads 629 | DOI https://doi.org/10.3846/btp.2015.622

  Page 132-139
  

  2015-06-30

• An empirical analysis оn logistics performance and the global competitiveness

  Turkay Yildiz

  Abstract 1238 | PDF Downloads 1167 | DOI https://doi.org/10.3846/btp.2017.001

  Page 1-13
  

  2017-05-03

• Competence model for measuring career development and organisational growth in the health sector

  Anthonia Adeniji, Omotayo Osibanjo, Odunayo P Salau, Hezekiah O. Falola, Ebegbuki Igbinoba, Folakemi Ohunakin, Opeyemi Ogueyungbo

  Abstract 2135 | PDF Downloads 1294 | DOI https://doi.org/10.3846/btp.2019.24

  Page 248-258
  

  2019-05-03

• Logistics cooperation: integrated logistics services

  Ieva Meidutė, Michail Litvinenko, Artūras Aranskis

  Abstract 1058 | PDF Downloads 1003 | DOI https://doi.org/10.3846/btp.2012.36

  Page 343-351
  

  2012-12-31

• The major principles of evaluating total value and competitiveness of services

  Algis Žvirblis

  Abstract 727 | PDF Downloads 502 | DOI https://doi.org/10.3846/btp.2007.13

  Page 82-86
  

  2007-06-18