Search Results

Search Results

• Satisfaction of short-term rental customers: empirical study in Portugal

  Maria João Machado , Mafalda Patuleia , Álvaro Dias , João Estêvão

  Abstract 1227 | PDF Downloads 1191 | DOI https://doi.org/10.3846/btp.2021.14289

  Page 361-369
  

  2021-10-05

• Engagement and flow in the job satisfaction of volunteers at a non-governmental organization (NGO) in Peru

  Javier Valentino Palomino-Flores, Irma Milagros Carhuancho-Mendoza, Dora Lourdes Ponce Yactayo, Giuliana del Pilar Saravia-Ramos, Rosana Alejandra Meleán Romero, Fernando Alexis Nolazco-Labajos

  Abstract 746 | PDF Downloads 444 | DOI https://doi.org/10.3846/btp.2025.22174

  Page 254–265
  

  2025-06-18

• The impact of employee empowerment on employee satisfaction and service quality: empirical evidence from financial enterprizes in Bangladesh

  Minhajul Islam Ukil

  Abstract 2640 | PDF Downloads 5148 | DOI https://doi.org/10.3846/btp.2016.651

  Page 178-189
  

  2016-06-20

• The influence of utilitarian value, hedonic value, social value, and perceived risk on customer satisfaction: survey of e-commerce customers in Indonesia

  Tri Yulistyawati Evelina , Andriani Kusumawati , Umar Nimran , Sunarti

  Abstract 4840 | PDF Downloads 4324 | DOI https://doi.org/10.3846/btp.2020.12143

  Page 613-622
  

  2020-09-23

• Interaction between subjective well-being, Economic activity and education in the EU

  Artūras Gataūlinas, Rasa Zabarauskaitė

  Abstract 901 | PDF Downloads 777 | DOI https://doi.org/10.3846/btp.2014.451

  Page 285-293
  

  2014-12-19

• The impacts of brand experiences on customer satisfaction and electronic word of mouth

  Bader Almohaimmeed

  Abstract 3074 | PDF Downloads 2389 | DOI https://doi.org/10.3846/btp.2020.11965

  Page 695-703
  

  2020-10-26

• The influence of flexibility of work to loyalty and employee satisfaction mediated by work life balance to employees with millennial generation background in Indonesia startup companies

  Muhammad Calvin Capnary, Riani Rachmawati, Iskandar Agung

  Abstract 4010 | PDF Downloads 2935 | DOI https://doi.org/10.3846/btp.2018.22

  Page 217-227
  

  2018-10-18

• The mediating role of employee job performance in the impact of open book management dimensions on customer satisfaction

  Faisal Abdulkarim Alkhamis

  Abstract 1663 | PDF Downloads 1275 | DOI https://doi.org/10.3846/btp.2018.16

  Page 157-165
  

  2018-07-12

• Marketing strategy process: Quantitative analysis of the customers’ satisfaction

  Gitana Dudzevičiūtė, Valentina Peleckienė

  Abstract 1834 | PDF Downloads 2045 | DOI https://doi.org/10.3846/btp.2010.37

  Page 345-352
  

  2010-10-20

• Impact of service quality on customer satisfaction of automated teller machine service: case study of a private commercial joint stock bank in Vietnam

  Phong Nham, Chi Phan

  Abstract 1519 | PDF Downloads 1884 | DOI https://doi.org/10.3846/btp.2015.510

  Page 280-289
  

  2015-10-01

• Internal service quality and external service quality using two versions of SERVQUAL scale: An empirical evidence from five malls in the capital city of Saudi Arabia

  Bader M. Almohaimmeed

  Abstract 2865 | PDF Downloads 2874 | DOI https://doi.org/10.3846/btp.2019.15

  Page 158-169
  

  2019-03-26

• Assessment of service quality of wholesale construction and finishing materials sales companies: case of Lithuania

  Monika Linkevič , Ieva Meidutė-Kavaliauskienė

  Abstract 444 | PDF Downloads 291 | DOI https://doi.org/10.3846/btp.2025.23626

  Page 422–434
  

  2025-11-28

• A pragmatic study on the service gap analysis of an Indian public sector bank

  Rengasamy Nalini, Amudha Ramachandran, Venkatarayareddiar Sujatha, Rengaswamy Radha

  Abstract 1029 | PDF Downloads 999 | DOI https://doi.org/10.3846/btp.2014.415

  Page 381-389
  

  2014-12-19

• The effects of work environmental factors on job satisfaction: the mediating role of work motivation

  Taghrid S. Suifan

  Abstract 6428 | PDF Downloads 3429 | DOI https://doi.org/10.3846/btp.2019.42

  Page 456-466
  

  2019-11-28

• The effect of customer empowerment and customer engagement on marketing performance: the mediating effect of brand community membership

  Anber Abraheem Mohammad

  Abstract 3513 | PDF Downloads 2224 | DOI https://doi.org/10.3846/btp.2020.11617

  Page 30-38
  

  2020-02-04

• Debt relief of natural persons and the rate of satisfaction of their creditors in the Czech Republic

  Marie Pasekova, Zuzana Fiserova, Zuzana Crhova, Dagmar Barinova

  Abstract 983 | PDF Downloads 639 | DOI https://doi.org/10.3846/btp.2015.484

  Page 185-194
  

  2015-06-30

• Service quality analysis of two of the largest retail chains with minimart concept in Indonesia

  Hendy Tannady , Filscha Nurprihatin, Hendy Hartono

  Abstract 1695 | PDF Downloads 1834 | DOI https://doi.org/10.3846/btp.2018.18

  Page 177-185
  

  2018-09-10

• An investigation of the internet generation customer loyalty: an empirical study in Indonesia mobile services

  Syahmardi Yacob , Johannes Johannes, Edward Edward, Urip Sulistiyo , Amirul Mukminin

  Abstract 1505 | PDF Downloads 1018 | DOI https://doi.org/10.3846/btp.2023.17324

  Page 271–281
  

  2023-06-08

• Contribution indicators of work stress and employee organizational commitments case study

  Tuty Sariwulan, Muhammad Calvin Capnary, Iskandar Agung

  Abstract 2778 | PDF Downloads 1752 | DOI https://doi.org/10.3846/btp.2019.28

  Page 293-302
  

  2019-08-26

• What forms university? An integrated model from Syria

  Ali Mahmoud , Bayan Khalifa

  Abstract 1044 | PDF Downloads 628 | DOI https://doi.org/10.3846/btp.2016.560

  Page 46-55
  

  2015-12-28

• Тhe effects of diversity management and inclusion on organisational outcomes: a case of multinational corporation

  Folakemi Ohunakin, Anthonia Adeniji, Olaleke Oluseye Ogunnaike, Friday Igbadume, Dayo Idowu Akintayo

  Abstract 6373 | PDF Downloads 7093 | DOI https://doi.org/10.3846/btp.2019.09

  Page 93-102
  

  2019-03-06

• Leveraging IT use in healthcare records management: impact on customer satisfaction and financial performance through knowledge transfer and absorptive capacity

  Jessica Hermawan , Andri Rianawati , Cita Rosita Sigit Prakoeswa, Liliana Inggrit Wijaya

  Abstract 1010 | PDF Downloads 548 | DOI https://doi.org/10.3846/btp.2025.23029

  Page 323–334
  

  2025-09-15

• E-commerce drivers and barriers and their impact on e-customer loyalty in small and medium-sized enterprises (SMES)

  Ahmad Adnan Al-Tit

  Abstract 9092 | PDF Downloads 3760 | DOI https://doi.org/10.3846/btp.2020.11612

  Page 146-157
  

  2020-03-06

• The viability of neural network for modeling the impact of individual job satisfiers on work commitment in Indian manufacturing unit

  Therasa Chandrasekar, Vijayabanu Chidambaram, Srinivasakumar Venkatraman, Vijayanand Venugopal

  Abstract 954 | PDF Downloads 692 | DOI https://doi.org/10.3846/btp.2015.522

  Page 326-333
  

  2015-10-01

• Linking supply chain management practices to customer relationship management objectives: a proposed framework

  Nourhan Ahmed Saad , Sara Elgazzar, Sonja Mlaker Kac

  Abstract 2583 | PDF Downloads 1945 | DOI https://doi.org/10.3846/btp.2022.15475

  Page 154–164
  

  2022-04-07